Pawel. Posted April 22, 2022 Posted April 22, 2022 Hello, I have a problem with ipsMenu. For the past two days, when calling a particular menu, it appears for a moment and then immediately redirects to a particular subpage. An example is trying to see a list of who gave a reaction in a post, or displaying a list of notifications/quick logins. For an easier understanding of the problem, I am providing a short clip showing the problem https://youtu.be/qKqGWthYeZo I'll also add that this occurs on the default theme with all apps and hooks disabled.
Marc Posted April 22, 2022 Posted April 22, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Pawel. Posted April 22, 2022 Author Posted April 22, 2022 13 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Now they are up to date 😃
Marc Posted April 22, 2022 Posted April 22, 2022 Please disable cloudflare before we look any further there. The issue here is very likely caching
Pawel. Posted April 22, 2022 Author Posted April 22, 2022 2 hours ago, Marc Stridgen said: Please disable cloudflare before we look any further there. The issue here is very likely caching cache via cloudflare disabled
Jim M Posted April 22, 2022 Posted April 22, 2022 Are you using any add-ons in CloudFlare, RocketLoader, or anything else? If so, please disable those. It may be best to completely disable CloudFlare.
Pawel. Posted April 22, 2022 Author Posted April 22, 2022 6 minutes ago, Jim M said: Are you using any add-ons in CloudFlare, RocketLoader, or anything else? If so, please disable those. It may be best to completely disable CloudFlare. Everything related to the cache has been disabled. Additionally, development mode is enabled for the duration of the request. I cannot disable cloudflare completely.
Jim M Posted April 22, 2022 Posted April 22, 2022 I have moved this to a ticket so that we can further investigate this for you. Please see further email correspondence for next steps. Pawel. 1
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