OurOfRangeException happening every time we reply support request

[PatrickRQ]

OutOfRangeException:  (0)
#0 /public_html/system/Application/Application.php(236): IPS\Patterns\_ActiveRecord::load()
#1 /public_html/applications/nexus/sources/Purchase/Purchase.php(693): IPS\_Application::load()
#2 /public_html/applications/nexus/sources/Purchase/Purchase.php(1570): IPS\nexus\_Purchase->extension()
#3 /public_html/applications/nexus/sources/Purchase/Purchase.php(164): IPS\nexus\_Purchase->buttons()
#4 /public_html/applications/nexus/sources/Purchase/Purchase.php(64): IPS\nexus\_Purchase->treeRow()
#5 /public_html/system/Helpers/Tree/Tree.php(130): IPS\nexus\_Purchase::IPS\nexus\{closure}()
#6 /public_html/system/Theme/Theme.php(860) : eval()'d code(293): IPS\Helpers\Tree\_Tree->__toString()
#7 /public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_global->blankTemplate()
#8 /public_html/system/Dispatcher/Dispatcher.php(168): IPS\Theme\_SandboxedTemplate->__call()
#9 /public_html/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish()
#10 /public_html/init.php(903) : eval()'d code(19): IPS\Dispatcher\_Standard->finish()
#11 /public_html/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\nexus_hook_DispatcherAdmin->finish()
#12 /public_html/dzumangula_cp/index.php(13): IPS\_Dispatcher->run()
#13 {main}

BACKTRACE

#0 /public_html/init.php(1005): IPS\_Log::log()
#1 /public_html/system/Helpers/Tree/Tree.php(166): IPS\IPS::exceptionHandler()
#2 /public_html/system/Theme/Theme.php(860) : eval()'d code(293): IPS\Helpers\Tree\_Tree->__toString()
#3 /public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_global->blankTemplate()
#4 /public_html/system/Dispatcher/Dispatcher.php(168): IPS\Theme\_SandboxedTemplate->__call()
#5 /public_html/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish()
#6 /public_html/init.php(903) : eval()'d code(19): IPS\Dispatcher\_Standard->finish()
#7 /public_html/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\nexus_hook_DispatcherAdmin->finish()
#8 /public_html/dzumangula_cp/index.php(13): IPS\_Dispatcher->run()
#9 {main}

The department it is related to is simple sales department not requiring any product associations. The accessed URL at time of issue is: /?app=nexus&module=support&controller=request&id=24891&csrfKey=1b19e6bdcd7387xxxxxxxxxxxxxxxxxx&usingEditor=1

 

[Marc]

According to our details on file, you appear not to be using the latest release. Please could you ensure you are working on the latest and then let us know if you are seeing the same?

[PatrickRQ]

I have latest version in my test board, same issue.

[Daniel F]

This was indeed fixed a while ago. Are you sure that your test board is running the latest version? Is it accessible via internet? Could I probably take a look at this?