tgs-shaun Posted January 27, 2022 Share Posted January 27, 2022 So I've just come to add it to Search Console and noticed the sitemap is empty, pretty much. I tried force rebuild but it's the same? <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Forum</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap> <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Topic_1</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap> Link to comment Share on other sites More sharing options...
Daniel F Posted January 27, 2022 Share Posted January 27, 2022 4 minutes ago, tgs-shaun said: So I've just come to add it to Search Console and noticed the sitemap is empty, pretty much. I tried force rebuild but it's the same? <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Forum</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap> <sitemap> <loc>https://.com/community/sitemap.php?file=sitemap_content_forums_Topic_1</loc> <lastmod>2022-01-27T10:06:01+00:00</lastmod> </sitemap> Did the background task to complete the rebuild finish successful? Is your community and the content visible to guests? Keep in mind that only this content will be included? Link to comment Share on other sites More sharing options...
tgs-shaun Posted January 27, 2022 Author Share Posted January 27, 2022 17 minutes ago, Daniel F said: Did the background task to complete the rebuild finish successful? Is your community and the content visible to guests? Keep in mind that only this content will be included? Hi, I didn't see any errors in the UI when I did the rebuild, is there somewhere else I can check? Yes all is visible, I mean not even a single thread is showing. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 27, 2022 Share Posted January 27, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
tgs-shaun Posted January 28, 2022 Author Share Posted January 28, 2022 (edited) 21 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Is there someone else I can deal with? Sharing access details - That isn't possible. I can provide any logs or information you need manually. Edited January 28, 2022 by tgs-shaun Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 28, 2022 Share Posted January 28, 2022 10 minutes ago, tgs-shaun said: Is there someone else I can deal with? Sharing access details - That isn't possible. I can provide any logs or information you need manually. Unfortunately without access, its simply not possible to investigate the problem. Its very likely this will need to escalated to a higher tier of support, who will indeed need full access in order to debug the issue Link to comment Share on other sites More sharing options...
Daniel F Posted January 28, 2022 Share Posted January 28, 2022 I've just checked your community ( I hope it's for the URL which you've assigned to this topic ) and I think there's some misunderstanding how the sitemap works. The 1. page (sitemap.php) is the sitemapindex, which contains the links to your sitemaps. If you follow these 2 links, you'll see that all your forums and topics are listed;) For further information pls see the google docs https://developers.google.com/search/docs/advanced/sitemaps/large-sitemaps Link to comment Share on other sites More sharing options...
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