Too Many Redirects error when enabling HTTPS

[BuffaloR]

Followed this guide to to force HTTPS on the website, but every time I do it creates a "too many redirects" error in the browser.

Host confirmed the SSL Certificate is on the server and doesnt expire until March.

 

[Randy Calvert]

I actually saw this behavior when you shared your link to ask about the mobile hamburger menu.  (I was at first going to say your site did not even work on mobile, but saw you fixed it.)

While I could not load it at all on my phone, on my laptop I was able to grab the console output by turning on developer mode.  In the console, it was showing: 

Try disabling chatbox and then turning on HTTPS mode.  If that works, most likely your chatbox is calling something incorrectly over http and forcing the loop.  

Also...  once you turn on HTTPS, you might need to rebuild your system cache in the Admin CP.  Click on the support link inside of your ACP and then find the clear cache option on the right hand side of the page.  

Finally...  I see you're using GCP for hosting.  Are you by any chance using their CDN as well?  If so, you need to clear the cache in ACP and then clear it also on the Google side.  

[BuffaloR]

1 hour ago, Randy Calvert said:

I actually saw this behavior when you shared your link to ask about the mobile hamburger menu.  (I was at first going to say your site did not even work on mobile, but saw you fixed it.)

While I could not load it at all on my phone, on my laptop I was able to grab the console output by turning on developer mode.  In the console, it was showing: 

Try disabling chatbox and then turning on HTTPS mode.  If that works, most likely your chatbox is calling something incorrectly over http and forcing the loop.  

Also...  once you turn on HTTPS, you might need to rebuild your system cache in the Admin CP.  Click on the support link inside of your ACP and then find the clear cache option on the right hand side of the page.  

Finally...  I see you're using GCP for hosting.  Are you by any chance using their CDN as well?  If so, you need to clear the cache in ACP and then clear it also on the Google side.  

 

Thank you for the awesome suggestions and help! I’ll give that a try. I just noticed that the forum can’t start new threads now either - maybe it’s the same issue.

[BuffaloR]

UPDATE: Turning off the chatbox application does not fix this redirect loop.

Does Invision Support post here too? Or do I need to create a ticket?

Edited January 23, 2022 by BuffaloR

[BuffaloR]

UPDATE 2 - Found the issue. There was a rewrite engine inside .htaccess

[Daniel F]

Glad to see this resolved. 

2 hours ago, BuffaloR said:

Does Invision Support post here too? Or do I need to create a ticket?

Yes, we’re posting here, but it may take longer to get a reply on weekends.