Jheroen Posted January 20, 2022 Posted January 20, 2022 (edited) Why is support changed in this way? Should i ask for technical support in the board now while the prices were rising this year? I do have a technical problem and it would be expected to get this fixed not using the board but directly from the ips admins Edited January 20, 2022 by Jheroen
Runar Posted January 20, 2022 Posted January 20, 2022 2 minutes ago, Jheroen said: I do have a technical problem and it would be expected to get this fixed not using the board but directly from the ips admins Then you'll have to either upgrade to priority support, or post your issue here and wait for the issue to be escalated (if it's something that can't be solved in public). My experience is that most issues are rather quickly solved in the forums, and only a few are escalated by the staff.
Marc Posted January 20, 2022 Posted January 20, 2022 You are simply posting the issue in a different place, its still fully staffed, we still have access to your credentials in the client area if provided, and we can still escalate where needed, dont worry. What is the issue you are having? Lets see if we can get you sorted out
Jheroen Posted January 20, 2022 Author Posted January 20, 2022 3 minutes ago, Marc Stridgen said: You are simply posting the issue in a different place, its still fully staffed, we still have access to your credentials in the client area if provided, and we can still escalate where needed, dont worry. What is the issue you are having? Lets see if we can get you sorted out If people want to register in my board they get an error message which can be seen in the systemlogs
IveLeft... Posted January 20, 2022 Posted January 20, 2022 Whats the error message ? What do they see.......
Runar Posted January 20, 2022 Posted January 20, 2022 5 minutes ago, Jheroen said: If people want to register in my board they get an error message which can be seen in the systemlogs If you tell us the error message, I'm sure we'll be able to help you. 🙂
Marc Posted January 20, 2022 Posted January 20, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
Jheroen Posted January 20, 2022 Author Posted January 20, 2022 13 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hello Marc, I updated the admincp acces, can you check?
Solution Marc Posted January 20, 2022 Solution Posted January 20, 2022 You would need to disable all 3rd party items and test this again, enabling them until you find the cause. The issue you are having there is resulting from a 3rd party product. In this case it's the "members country" item, but there may be more Jheroen 1
Jheroen Posted January 20, 2022 Author Posted January 20, 2022 Hurray! Thanks for helping me here, what should be great is to see in the logs which extension causes a problem, did i had the option to see that?
Marc Posted January 20, 2022 Posted January 20, 2022 These are areas we are looking to improve on. Please check your PMs on the site, as there is some important information there relating to your license.
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