Talisman12 Posted January 7, 2022 Posted January 7, 2022 Hello, We've experienced this issue before. IPS implemented a "fix" by only logging when accounts should've been autodeleted. Supposedly whatever it was that was causing these issues is continuing despite the upgrade from 4.6.7 to 4.6.8 purportedly fixing this according to previous tickets. Now we're on 4.6.9 and paying customers are still being deleted. Additionally, two previous email tickets I submitted nigh on a month ago have had absolutely 0 responses from IPS, so to anyone who is/was on priority support it seems most likely a scam? Not surprised they're getting rid of it, certainly wouldn't recommend. What's the point in having a way to submit issues privately directly if nobody even responds?
Jim M Posted January 7, 2022 Posted January 7, 2022 I am sorry to hear that you're still having a problem with this issue. The last ticket which we have on file for your community is from September, when one of our developers submitted a fix for the issue you're having. Of which, there are no tickets under the email address on file here in the client area. Were these tickets directly emailed to our support email address? If so, this would reject the email and send back a notification that tickets must be submitted through the Client Area. I am happy to help you further investigate the issue here if you could provide a current example we can review? I can then transfer to a ticket once ready for further investigation.
Talisman12 Posted January 7, 2022 Author Posted January 7, 2022 The emails were through the support utility on your own site. I have an entire list of IDs however I am unwilling to disclose it on a public forum for security. Once this is turned into a ticket I will share the list with you.
Marc Posted January 10, 2022 Posted January 10, 2022 I have responded to your ticket just now. Bear in mind, as mentioned by my colleague we have had no other tickets from you, so I will go through with you and we can try and get that resolved too.
Marc Posted January 18, 2022 Posted January 18, 2022 My colleague still appears to be awaiting a response from yourself there. Did you manage to get this resolved?
Solution Marc Posted January 25, 2022 Solution Posted January 25, 2022 I see my colleague has found a solution to your issue and is implementing it there on your site, so will mark this resolved. Glad to see the issue was found.
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