Points awarded but no badge

[Dexter_X]

Hi, it seems I'm having a problem it is supposed to have been already solved : sometimes, when a user wins an achievement rule where the user shall receive points and a badge, the user only gets the points but not the badge. Last time it occurred it was linked to a notification error that raises an exception making the badge award to be loss.

Now I've - again - the exact same behavior. So please, can you solve it once for all ? That's certainly generating a lot of inconsistencies in our rules system and considering it is still not possible to adjust automatically awarded badges by giving them manually it is just not functional...

@Matt ?

(i've updated my production site access in the client area and I can provide you at least one user profile where it has recently happen in my community)

Edited November 14, 2021 by Dexter_X

[Marc]

If you could provide that user, we can take a look for you and see whats happening. Add that name to your notes on access details if you would rather provide privately

[Matt]

I've re-opened an older ticket @Dexter_X if you want to add any information in there, please do so. I'll check it out today.

[Dexter_X]

Hi all, thankyou for your answer and for reopening that ticket.

 

[Dexter_X]

I've sent you both the informations through PM.

[Matt]

Great, thanks!

[Dexter_X]

Hello, any news ?

[Matt]

Just replied to the open ticket, but it's all fixed.

[Dexter_X]

Thankyou very much !