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problems with "Remove content moderation"


Go to solution Solved by Jim M,

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Posted (edited)

hi,

we are posting via REST API into our IPB. the current setting from members/groups/content is

image.thumb.png.011621686f22733951ee9d27fb3fd03f.png

the current setting from /forums/forum/Posting settings is

image.png.93152cc8a19b58637dc3a301558e12aa.png

what we want is that the user has to write at least 30 APPROVED posts until the content moderation will be removed. but in fact that happens mostly after under 30 posts, in some cases after under 10 posts. for example the following user was suddenly able to post (where in our version "GESAMTE INHALTE" is written, in the english origininal there is written "POSTS"):

image.png.c5c07da5dc404876733c7183082ab121.png

what could be the reason for that? could it have to do with the "content count"? does it include other things than posts? which exactly and where in the database i could check that count? ma be it possible that content count doesn't work reliably with the REST API?

regards,

ulf

Edited by taz.de
Posted

Content moderation settings would indeed include all content, not just forum posts. This could be user status updates, profile comments, etc... That count, however, should be reflected fully on their profile (unless there was any modification). If you would like to add admin credentials on file in the Client Area and provide us with a user id of an example, we can take a closer look here.

Posted

hi, okay. we don't know what content could that be which counts that counter down since we are not using IPB as frontend. the count is reflected on the profile but as you see i n our screenshots the count is on 11 and nevertheless the last posts were submitted even if the minimum approved posts are on 30. there wasn't any modifications. we just are updating since IPB 3.x mud never modified s.th. on the content count.

also we can provide you with any information you like but not with admin credentials to our systems. we have to explain that over and over with every support request. i think we have to analyze that on our own and write s.th. what only deals with posts.

regards,

ulf

Posted

Unfortunately, it is not possible for us to be able to access the issue without admin access, as has been mentioned previously. The only other thing I can think you can check there is that the user has not been moved to a group which has bypass moderation switched on. 

Posted

yeah i know i know unfortunately it is as it is, thanks for the idea with rthe groups, i will check that. if you have a hint where in the code the content count is calculated, that would be helpfull and you don't need any admin access for that 🙂

regards,

ulf

  • Solution
Posted
11 minutes ago, taz.de said:

Sorry Marc, wasn't there an option to recount content count? is that still there? And if, where?

You would want to go to the member's profile (or any members profile in the ACP if you want do all) in the ACP then click the down arrow on the content count and should see the option there.

Posted (edited)

we are still searching. there was another user whose content moderadtion was removed even if he had just 1 post and we have confuigured 30 posts minimum. content count is 1. but when i switched off javascript i see this 'content count' table in the user profile:

image.png.0d1a69e5ff10fe891cd27cfc2181ed90.png

i am wondering why there are entries with a count of 0 even if the user is a member just as 1 day.

regards!

Edited by taz.de
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