Lindor Posted November 4, 2021 Posted November 4, 2021 Hi, I sended this ticket by private client area but only had one answer, I'm waiting for a solution and how to solve this situation? I've a user that change your Monthly Plan to Annual Plan and has activated the Annual Subscription Plan and not was validate the stripe payment.So I dont know how is possible? It is an issue with Subcription process? Your expiration date is 10/26/2022 without payment.I don't like to share any public link or screenshot, the Member ID is 2262.Can you take a look and how to solve it?Thanks a lot.
Jim M Posted November 4, 2021 Posted November 4, 2021 I just looked up your ticket and as notified in your ticket, it was escalated to our advanced support team, which can take a little longer to receive a reply than our first tier support team. I understand your urgency behind this - as it potentially impacts your site's income and I apologize for the wait but thank you for your patience as our team investigates your issue. Marc and Lindor 1 1
Solution Marc Posted December 7, 2021 Solution Posted December 7, 2021 This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
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