upload_error

[Chris027]

Hi Guys, I have one user who can't upload images. When he tries, I see a system error in the log. I really wish it gave me the file type he was trying to upload. 

Question: Does anyone know what could cause this error?

 

DomainException::4

upload_error

#0 /xxxxxxxxxxxxxxxx/system/File/File.php(393): IPS\_File::validateUpload()
#1 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(748): IPS\_File::createFromUploads()
#2 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(305): IPS\Helpers\Form\_Upload->processUploads()
#3 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Editor.php(687): IPS\Helpers\Form\_Upload->__construct()
#4 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Editor.php(168): IPS\Helpers\Form\_Editor->getUploader()
#5 /xxxxxxxxxxxxxxxx/system/Content/Item.php(4712): IPS\Helpers\Form\_Editor->__construct()
#6 /xxxxxxxxxxxxxxxx/system/Content/Item.php(4508): IPS\Content\_Item->commentFormElements()
#7 /xxxxxxxxxxxxxxxx/system/Theme/Theme.php(860) : eval()'d code(5182): IPS\Content\_Item->commentForm()
#8 /xxxxxxxxxxxxxxxx/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->topic()
#9 /xxxxxxxxxxxxxxxx/applications/forums/modules/front/forums/topic.php(555): IPS\Theme\_SandboxedTemplate->__call()
#10 /xxxxxxxxxxxxxxxx/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_topic->manage()
#11 /xxxxxxxxxxxxxxxx/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#12 /xxxxxxxxxxxxxxxx/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#13 /xxxxxxxxxxxxxxxx/init.php(902) : eval()'d code(20): IPS\forums\modules\front\forums\_topic->execute()
#14 /xxxxxxxxxxxxxxxx/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\ignoretopics_hook_topicController->execute()
#15 /xxxxxxxxxxxxxxxx/index.php(13): IPS\_Dispatcher->run()
#16 {main}

 

[Adriano Faria]

Disable the IGNORE TOPICS resource and ask him to try again. 

[Chris027]

2 minutes ago, Adriano Faria said:

Disable the IGNORE TOPICS resource and ask him to try again. 

OK, I just asked him to attempt it again. 

[Adriano Faria]

Make sure he is ignoring topics too. I’ll make some tests to see if I can reproduce this.

[Chris027]

I bet he is ignoring this topic and finds it because comments appear in the activity stream or he gets an email about it. 

Nope. Just re-enabled it and logged in as him, but he isn't ignoring the topic. 

[Adriano Faria]

Still he should be able to upload. 

[Marc]

Please let us know if this is working when that plugin is disabled

[Chris027]

This user still has the same issue when the plug-in is disabled. 

[Adriano Faria]

5 minutes ago, Chris027 said:

This user still has the same issue when the plug-in is disabled. 

I will test it in a couple of hours just in case. Will reply back. 👍

[Marc]

Please could you let us know who the user is? Also please ensure all access details on file are up to date

[Adriano Faria]

2 hours ago, Chris027 said:

This user still has the same issue when the plug-in is disabled. 

I just tested and I'm able, as a regular user, to attach in a ignored topic and topics not ignored.

There's an entry in the logs but it is from yesterday (15 hours ago).

Let me know if you or IPS support needs something from me. 👍

[Chris027]

4 hours ago, Marc Stridgen said:

Please could you let us know who the user is? Also please ensure all access details on file are up to date

 

This is the user reporting it - https://audiophilestyle.com/forums/topic/7577-album-of-the-evening/?do=findComment&comment=1164119

access details are updated. 

The system log shows plenty of his attempt. 

[Marc]

I have created a ticket for you on this one so we can take a closer look for you

[Chris027]

9 minutes ago, Marc Stridgen said:

I have created a ticket for you on this one so we can take a closer look for you

Great. I just whitelisted your IPs. 

[Marc]

On 10/26/2021 at 7:56 PM, Chris027 said:

Great. I just whitelisted your IPs. 

Just to let you know, we are awaiting yourself with access details there as per ticket. 

[Chris027]

Just now, Marc Stridgen said:

Just to let you know, we are awaiting yourself with access details there as per ticket. 

They have been there all along. 

[Marc]

Just now, Chris027 said:

They have been there all along. 

As mentioned in the ticket, those details appear to be incorrect unfortunately

[Chris027]

I transposed two words in the username. should work now. 

[Marc]

No problem. I will take a look now for you