fantasystar Posted October 12, 2021 Posted October 12, 2021 I am using a field to upload images, instead of the Record Image field. This is because in the Record image field, you do not have the options to set any settings. So I have a dedicated field just to upload, which I have set to images. The problem is PNG images are not uploading even when it says it is an allowed file type. If I change the upload field to "Any File" instead of "Image Only" then it allows for the PNG to be uploaded. Is there a hidden setting for field uploads that is causing this error ? Please advice, Thanks
opentype Posted October 12, 2021 Posted October 12, 2021 Have you tried other PNG files (for example smaller ones)? I think that “upload failed” suggests other problems than a rejected file type.
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 (edited) 39 minutes ago, opentype said: Have you tried other PNG files (for example smaller ones)? I think that “upload failed” suggests other problems than a rejected file type. I tried with the smallest possible PNG image and it still failed. JPG works just fine. Edited October 12, 2021 by fantasystar
Marc Posted October 12, 2021 Posted October 12, 2021 Please could you ensure the account I have just created on your site just now has access to the front end pages application. We can then take a look to see what is going on for you fantasystar 1
opentype Posted October 12, 2021 Posted October 12, 2021 I see. I guess IPS needs to check this out on the server directly. I do use lots of Pages upload fields limited to images only and never saw this issue. fantasystar 1
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 (edited) 3 minutes ago, Marc Stridgen said: Please could you ensure the account I have just created on your site just now has access to the front end pages application. We can then take a look to see what is going on for you done its the Original Video Game Artwork database and the field is called "Main Image" Edited October 12, 2021 by fantasystar
Marc Posted October 12, 2021 Posted October 12, 2021 It looks like it may actually be an issue with the files you are uploading there. I have just added a record with no issue at all on my end. Could you zip one of the files you are testing and upload it here so I can take a look? fantasystar 1
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 (edited) 26 minutes ago, Marc Stridgen said: It looks like it may actually be an issue with the files you are uploading there. I have just added a record with no issue at all on my end. Could you zip one of the files you are testing and upload it here so I can take a look? Very odd, as I even tried to upload a newly made image using Paint, attached are both failed files. 26 minutes ago, Marc Stridgen said: It looks like it may actually be an issue with the files you are uploading there. I have just added a record with no issue at all on my end. Could you zip one of the files you are testing and upload it here so I can take a look? I just tried and I can upload fine with Google Chrome but not Firefox. So its a browser issue, please check to see if you have the same issue. Edited October 12, 2021 by fantasystar
Marc Posted October 12, 2021 Posted October 12, 2021 If you take a look at the one I have just added, I am using your images there. It seems the issue is actually on your end unfortunately. Check things like virus checkers or any plugins you may be using on the browser, but something there is interrupting the upload process there fantasystar 1
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 1 minute ago, Marc Stridgen said: If you take a look at the one I have just added, I am using your images there. It seems the issue is actually on your end unfortunately. Check things like virus checkers or any plugins you may be using on the browser, but something there is interrupting the upload process there Yes it seems to be a firefox issue. I have all plugins disabled on firefox, so it must be a core issue with the browser. Odd it doesnt allow PNG but JPG is fine.
Marc Posted October 12, 2021 Posted October 12, 2021 Just now, fantasystar said: Yes it seems to be a firefox issue. I have all plugins disabled on firefox, so it must be a core issue with the browser. Odd it doesnt allow PNG but JPG is fine. Could I check first of all you are using the latest release of firefox? fantasystar 1
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 (edited) 16 minutes ago, Marc Stridgen said: Could I check first of all you are using the latest release of firefox? Yes it is the most up to date version. Edited October 12, 2021 by fantasystar
Marc Posted October 12, 2021 Posted October 12, 2021 I was able to replicate this on my end also when using firefox, and have now put in a bug report for this, so that we can get it resolved in future releases fantasystar 1
fantasystar Posted October 12, 2021 Author Posted October 12, 2021 Just now, Marc Stridgen said: I was able to replicate this on my end also when using firefox, and have now put in a bug report for this, so that we can get it resolved in future releases Well that's good news, I was thinking I need to format my laptop 😄 Thanks for looking into this.
Marc Posted October 12, 2021 Posted October 12, 2021 1 minute ago, fantasystar said: Well that's good news, I was thinking I need to format my laptop 😄 Thanks for looking into this. Oh you dont want to be doing that. 😄 fantasystar 1
Solution Marc Posted November 3, 2021 Solution Posted November 3, 2021 This has been resolved in the latest 4.6.8 release. Please upgrade to get the latest release, and let us know if you see any further issues.
fantasystar Posted November 3, 2021 Author Posted November 3, 2021 Can confirm the upgrade has resolved the issue. Thank you for the quick fix. Marc 1
Marc Posted November 3, 2021 Posted November 3, 2021 11 minutes ago, fantasystar said: Can confirm the upgrade has resolved the issue. Thank you for the quick fix. Happy to hear 🙂
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