usmf Posted August 18, 2021 Posted August 18, 2021 We're running IPS on two different communities, hosted on one server but totally separate sites. For years now, the e-mail notifications (for replies, PMs, etc.) have been very slow, sometimes slap dash. The long-time staff felt this was normal for IPS. However, in the last couple weeks, I've had occasion to post on two other communities using IPS (totally updated version, just like we're running) -- and the notifications were practically instant from both, with the longest one taking about four or five minutes to show up. This makes me realize that we've got an issue somewhere. Up until now, we've had the forum base e-mail running on an address from our domains. Notifications take hours or days to show up . . . if they show up. Having had server issues with domain addresses on another site that I've worked on, we switched the e-mail address to a GMail account this morning to see if that made a difference. Tested various PMs, thread replies, contact messages, etc. About 50% of them came in 60 seconds or less. About 35% of them took around 4-5 minutes to show up. The remaining ones have not arrived yet. So, the results with the GMail were definitely better, but still something not working correctly. Mail Delivery Method is set to PHP. Any suggestions on what may be going on here? Thanks in advance!
Marc Posted August 18, 2021 Posted August 18, 2021 As mentioned above, it sounds like you may be using "with traffic" for running your tasks. In some sites that may be fine, however if you have a site where there are quieter periods, it will result in your tasks being run less frequently than they should be. Please switch to cron if this is the case, and let us know the result.
usmf Posted August 18, 2021 Author Posted August 18, 2021 Thanks! I've sent that to the Tech who handles the Server, so we'll see about getting that changed. Really appreciate the help, and I'll be sure to post here once it's been changed. Marc 1
usmf Posted August 27, 2021 Author Posted August 27, 2021 (edited) On 8/18/2021 at 11:26 AM, Marc Stridgen said: As mentioned above, it sounds like you may be using "with traffic" for running your tasks. In some sites that may be fine, however if you have a site where there are quieter periods, it will result in your tasks being run less frequently than they should be. Please switch to cron if this is the case, and let us know the result. Okay, finally able to get the two communities switched to cron about two days ago. The smaller community is working flawlessly now! Notifications within five minutes, usually within two. However, the larger and older community is still not working. We have spent time testing notifications for posts, PMs, etc. The timing is sort of all over the place, so we've been making a list as follows (and we got some right away, but keep going and you'll see that numbers of them took hours to arrive)-- Notifications of Reply to thread: Sent 12:58 - Rec'd 1:17 Sent 1:30 - Rec 1:30 Sent 1:32 - Rec 1:32 Sent 1:31 - Rec 1:37 Sent 1:31 - Rec 1:37 Sent 1:33 - Rec 1:42 Sent 1:31 - Rec 1:47 Sent 1:32 - Rec 1:47 Sent 1:48 - Rec 1:49 Sent 1:49 - Rec 1:49 Sent 1:49 - Rec 1:49 Sent 1:50 - Rec 1:57 Sent 1:49 - Rec 1:57 Sent 1:49 - Rec 2:07 Sent 1:50 - Rec 2:07 Sent 2:19 - Rec 2:19 Sent 2:19 - Rec 2:19 Sent 2:19 - Rec 2:20 Sent 2:19 - Rec 2:27 Sent 2:19 - Rec 2:37 Sent 2:19 - Rec 2:57 Sent 3:33 - Rec 3:33 Sent 3:33 - rec 3:33 Sent 3:33 - Rec 3:33 Sent 3:34 - Rec 3:42 Sent 1:30 - Rec 3:57 Sent 3:34 - Rec 4:12 Sent 1:49 - Rec 4:17 Sent 1:50 - Rec 4:17 Sent 2:20 - Rec 4:47 Sent 3:34 - Rec 4:52 Sent 2:18 - Rec 5:57 Sent 3:34 - Rec 7:12 Sent 1:33 - Rec 11:02 Sent 2:19 - Rec 11:47 Sent 3:34 - Rec 11:52 Sent 3:34 - Rec 11:52 Notification of PM: Sent 12:57 - Rec 1:07 Sent 12:53 - Rec 2:12 Sent 1:52 - Rec 3:07 Sent 3:44 - Rec 3:55 Sent 3:53 - Rec 3:54 Sent 4:03 - Rec 4:03 Sent 12:52 - Rec 4:32 Sent 3:58 - Rec 5:12 Sent 3:47 - Rec 6:17 Does this seem like I should submit a ticket? Edited August 27, 2021 by usmf
Marc Posted August 27, 2021 Posted August 27, 2021 We would need specific examples of these on that larger site, and we would likely need to log in to see if we can see what is happening there, so a ticket may be more helpful on this occasion, yes. On a larger site however, you would likely have more people following items. So when items are followed by a lot of people, its added to a queue task. When they arent, its sent instantly. This is likely why the smaller site you are seeing them straight away. usmf 1
usmf Posted August 27, 2021 Author Posted August 27, 2021 7 minutes ago, Marc Stridgen said: We would need specific examples of these on that larger site, and we would likely need to log in to see if we can see what is happening there, so a ticket may be more helpful on this occasion, yes. On a larger site however, you would likely have more people following items. So when items are followed by a lot of people, its added to a queue task. When they arent, its sent instantly. This is likely why the smaller site you are seeing them straight away. I'll open a ticket then. We tried posting responses to threads of various ages and sizes. Marc 1
Marc Posted August 27, 2021 Posted August 27, 2021 13 minutes ago, usmf said: I'll open a ticket then. We tried posting responses to threads of various ages and sizes. Got that and will see what we can find out for you. usmf 1
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