Hi,

after updating to 4.6.5.1 the WhosOnline widget has stopped working, it shows the number of guests but no longer users - it also doesn't add us to the list.

Changes in new version - https://www.diffchecker.com/h8DBM9Ck

Data storage -> File system / Caching -> None

Only Redis works ;/

$users = empty array

 

Edited July 31, 20213 yr by daffyy

Exactly. I'm seeing the same issue on my community since upgrading to 4.6.5.1

I've noticed a workaround is to start a new topic and then Who's Online will display you. 

Edited July 31, 20213 yr by Jeffrey Roberts

I have the same issue.

Appears to be fixed with the latest "patch"

EDIT: Did not last long broken again!

Edited August 2, 20213 yr by Genestoy

 

Appears to be fixed with the latest "patch"

Where can we download the patch?

 

Where can we download the patch?

Via the Support page in the ACP

 

Via the Support page in the ACP

 

??

 

Edited August 1, 20213 yr by daffyy

You're 'running the latest version' according to that, so all patched.

If you are still having problems then you really should open a ticket with support, if you haven't already done.

 

 

Appears to be fixed with the latest "patch"

Seems to be working. Thank you.

I downloaded the latest version again and the problem is solved.

The patch did not seem to solve the problem completely for me.

It did show others at first and then after a few minutes and many page refreshes, it started to show me.

This seems like different behavior than how it used to work.

Edited August 2, 20213 yr by Jeffrey Roberts

 

Seems to be working. Thank you.

No, issue is back. Patch didn't fix it.

It seems to depend on the "Cache sidebar, header and footer blocks" option now. I am using the value "1 minute". If earlier the widget displayed actual information with each page refresh, now I need to wait 1 minute to see myself in the list of online users.
In fact, the latest versions have very big problems with caching.

 

The patch did not seem to solve the problem completely for me.

It did show others at first and then after a few minutes and many page refreshes, it started to show me.

This seems like different behavior than how it used to work.

 

 

No, issue is back. Patch didn't fix it.

works for me, maybe you have too much caching time

I have 1 minute of caching time for Cache sidebar, header and footer blocks.

I get the feeling too that caching seems to be broken.

Yep, not working again here either, so many problems with the 4.6 😒

 

works for me, maybe you have too much caching time

I don't cache at all.

Somehow the behaviour changed.

 

I have 1 minute of caching time for Cache sidebar, header and footer blocks.

I get the feeling too that caching seems to be broken.

If this is the case then this specific block is not of real use anymore. There are blocks where caching is important and there are blocks it isn't. I'm not interested to see who WAS online 15 minutes ago, for example.

Edited August 3, 20213 yr by Hatsu

I clicked on the "Manage Blocks" side arrow then "Edit" on the Who's Online block then "Save" and it is working again, don't know for how long though

 

I'm not interested to see who WAS online 15 minutes ago, for example.

This block always showed those who have been online in the last 30 minutes.

The problem is that now this block is cached and depends on the "Cache sidebar, header and footer blocks" setting. Members of my site complain that they do not see themselves in the list of online users. It should take a few minutes before they are displayed in the block. Previously, everything worked fine, but after updating to 4.6, cache problems started. In the latest versions of the engine, the developers made such strong page caching that editing posts using ajax did not even work on my site. I even had to add this code to the globalTemplate, otherwise editing doesn't work and the page was fetched from the cache every time:

<script>      
$.ajaxSetup({
  cache: false
});
</script>

 

Edited August 3, 20213 yr by Takohashi

@daffyy Can you remove the "Solution" label?

Has anyone opened a support ticket about this behavior? 

FYI:

  Quote

Hello,

Thank you for reporting this issue. We are aware of an issue which is impacting the whos online block and will have a fix for it in an upcoming maintenance release.

While this request will show as "solved" and I do not currently have an ETA for resolution of the bug, rest assured it will be addressed. 

 

I have this issue as well.

 

@daffyy Can you remove the "Solution" label?

Ya

Can anyone report whether this was addressed in the latest release - 4.6.6 ?