Interferon Posted February 10, 2021 Posted February 10, 2021 (edited) I was testing out the single-user-license key extension, and I realized it's virtually impossible for a customer to find their product information after ordering something. The email they receive does not tell them to go to their purchase history for their product info. The page after they order only says "You can go to Your Orders", which has no information on their product. There is no way for the customer to actually know they are supposed to go to the Purchases page to get their product information, so it looks like the website just stole their money. If I buy something online, I expect to see the license key right away after ordering, or to be sent in an email. It took me ten minutes to find the license key after ordering, on my own site. Why is this hidden from the customer? Edited February 10, 2021 by Interferon OptimusBain 1
Interferon Posted February 10, 2021 Author Posted February 10, 2021 (edited) I tried adding a custom email for the store product, but that email is never received. The whole experience is extremely negative, it's like saying "Thank you for your money, now go away". Edited February 10, 2021 by Interferon
Jordan Miller Posted February 10, 2021 Posted February 10, 2021 8 hours ago, Interferon said: I tried adding a custom email for the store product, but that email is never received. The whole experience is extremely negative, it's like saying "Thank you for your money, now go away". Eeeeek. I do think there's room to create a better user experience. Some ideas are: User is taken to a thank you page after purchasing a license key with key available. It also includes instructions on where they can find it if they need to later. Sent email confirmation with detailed information Followup PM 24 hours after Thoughts? If that happened would your experience be better? Am I missing something. LMK your thoughts please!
Interferon Posted February 10, 2021 Author Posted February 10, 2021 Forwarding them to the purchase page right after purchase would be good. The custom email would probably be okay, but it does not seem to be working. Jordan Miller 1
Interferon Posted February 11, 2021 Author Posted February 11, 2021 I placed another order on our site, and I did receive the secondary email, which I have set to provide a link to the purchases page. I believe it would be best to immediately go to the purchase page after ordering, but if the secondary email is working this gives us an acceptable delivery mechanism.
bfarber Posted February 11, 2021 Posted February 11, 2021 If the custom email isn't working, I would recommend submitting a ticket as that sounds like a bug.
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