Mass delete support requests?

[superaven]

Hello,

Seems someone spammed the heck out of my Support Requests (IPB Commerce). Is there a way to simply wipe out all requests by a certain user or perhaps certain email?

Can't seem to find anything obvious and nothing on this topic came up when I searched the forum.

Thank you!

[superaven]

Still can't seem to figure out a solution short of running a MySQL query. 

Anyone happen to know if this is possible?

[CoffeeCake]

You can create a filter based on the criteria your spammed requests meet, and then use the box on the right hand side to "select all." Then hit the trash can in the popup action item.

[superaven]

On 9/15/2020 at 10:37 AM, Paul E. said:

You can create a filter based on the criteria your spammed requests meet, and then use the box on the right hand side to "select all." Then hit the trash can in the popup action item.

I tried that but "select all" only works for the page your on. In my case, it selects 25 out of the 7,511 in the filtered result. Is there a way to truly select all?

[CoffeeCake]

The absolute nonsense of selections not happening across pages of items is such a UI blunder. I will sign your petition.

[superaven]

Yeah, I'll vote for selections spanning across pages as well, but does anyone have any solution to this?

Hate to say it, but really starting to get bummed out on this software. 

[bfarber]

As noted in the linked topic, they should work but it sounds like the UI just isn't updating to reflect this. We have an open report on the issue and will look into it for an upcoming update.

[superaven]

Looping back to this topic since there's been a couple updates...

I'm running the current forum software ands still same issue. I have about 645 pages of straight spam and am stuck deleting them 25 at a time.

Any solutions?

[CoffeeCake]

It's still as absurd as it appears.

@Jordan Invision, is this on the list?

25 per page of the same content type has no excuse.

[superaven]

On 2/8/2021 at 9:33 PM, Paul E. said:

It's still as absurd as it appears.

@Jordan Invision, is this on the list?

25 per page of the same content type has no excuse.

Anything? Hate to say it, but almost ready to move on to another forum system. The support desk is an important part of how we use this forum and why we paid for the commerce part of it. Its become essentially useless because we have hundreds of pages of spam we can't get rid of. 

[CoffeeCake]

As far as I can tell, this remains an issue in 4.5.4.2 + all security and patch updates as of now. Not only does it impact Support requests, but seemingly anything other than the individual posts within a single thread.

If you had 100 spam threads in a given forum, you'd encounter the same issue.

[superaven]

Any Invision staff looking at this thread?

[bfarber]

Typically you can mass-delete things across pages. This behavior may not exist within support requests, but the reality is most support systems don't have pages of content they intend to delete so it's likely the suggestion has simply never come up before.

I would recommend cross-posting in the feedback forum if you'd like to see this behavior implemented. There may even already be a suggestion topic there you can add your voice to.

[CoffeeCake]

16 minutes ago, bfarber said:

I would recommend cross-posting in the feedback forum if you'd like to see this behavior implemented. There may even already be a suggestion topic there you can add your voice to.