N.Andrei Posted April 17, 2019 Posted April 17, 2019 Hi guys i got a problem.. when i try to edit a theme globaltemplate when i press save i get this error theme file could not be saved. What i can do to fix this problem ?? Help me guys please. Thanks
Marc Posted April 18, 2019 Posted April 18, 2019 Check with your hosting company for mod_security, and check the logs of this. Its likely one of the rules in this is blocking saving.
N.Andrei Posted April 18, 2019 Author Posted April 18, 2019 and where i can found mod_security because in cpanel i don't have it... Can be Leech protection?? It's enable ( Nope i disable it and i check the same thing... only globalTemplate give me this error.... ) SSL Certification can create this problem ? @Marc Stridgen
Marc Posted April 18, 2019 Posted April 18, 2019 It may be any security software on the server that is blocking, so I would suggest asking that question of your hosting company. If you submit a ticket, we can certainly confirm if it is indeed that its being blocked somewhere on the server side.
N.Andrei Posted April 18, 2019 Author Posted April 18, 2019 where can i submit a ticket ? Here on ips or to hosting ?
bfarber Posted April 18, 2019 Posted April 18, 2019 mod_security, Sucuri firewall, and other similar security software typically are the cause of this issue.
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