Ocean West Posted February 8, 2019 Share Posted February 8, 2019 So server had a SSD drive failure a few months ago, and so my host upgraded the server to new SSD and moved things around... They changed the path where the files were stored. I do remember fixing settings in somewhere in the ACP from /databases/forums/public_html/ to /storage/forums/public_html/ However, I totally forgot to go to my cPanel and update the path to incoming email for support by piping email to the database. Opportunity for IPS, somehow add to the system perhaps in config? to alert the site admin to change the path for the pipe settings, when they differ, or issue a test to the departments? Link to comment Share on other sites More sharing options...
bfarber Posted February 8, 2019 Share Posted February 8, 2019 In most environments there would be no way for the software to have any idea how your email forwarders are set up at the server level. Link to comment Share on other sites More sharing options...
Ocean West Posted February 8, 2019 Author Share Posted February 8, 2019 I can appreciate that... If after installation and setup including pipe options you performed the tests by sending email to the department if you received that email you confirm to the system that you received it at that point the system takes a snapshot of the known system server path. When ever you do a system check or use the support tool if the dynamic system path differs ( moved servers / upgraded hardware ) then, provide instructions or prompts to reconfigure and test known piped departments and any other areas of the system that this setting is hard coded and cause undesired affects. Link to comment Share on other sites More sharing options...
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