Disruption Posted June 21, 2018 Share Posted June 21, 2018 Hello I received errors on my update due to my files not being updated apparently on my side. Can someone who is self hosted explain the process of updating IPB? I am new to this and want to make sure I do it correctly and avoid data loss. Thank you! Link to comment Share on other sites More sharing options...
Joel R Posted June 21, 2018 Share Posted June 21, 2018 What version are you on right now? Manual approach: 1. Take a database backup 2. Download the complete package from the Client Area 3. Upload the complete package via FTP Magic approach: Run the support tool Panic approach: Send in a support ticket Link to comment Share on other sites More sharing options...
Disruption Posted June 21, 2018 Author Share Posted June 21, 2018 16 minutes ago, Joel R said: What version are you on right now? Manual approach: 1. Take a database backup 2. Download the complete package from the Client Area 3. Upload the complete package via FTP Magic approach: Run the support tool Panic approach: Send in a support ticket Hey Joel, Currently on 4.3.3 I believe (whatever the previous version was). Since I installed my community manually, am I able to use the support tool to upgrade? Link to comment Share on other sites More sharing options...
Joel R Posted June 21, 2018 Share Posted June 21, 2018 Yes, you're always able to use the support tool to upgrade / get new patches. It's the recommended approach. Link to comment Share on other sites More sharing options...
Disruption Posted June 21, 2018 Author Share Posted June 21, 2018 Joel, Please see attached error I am receiving. Link to comment Share on other sites More sharing options...
Joel R Posted June 21, 2018 Share Posted June 21, 2018 I couldn't find the proper CHMOD permissions in the IPS Help Guides. Send in a ticket. Link to comment Share on other sites More sharing options...
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