Michael Grote Posted June 21, 2018 Share Posted June 21, 2018 Hi, if a user account has been locked after some bad logins a mail is sent out to the user. The idea is to add a link to this mail that enables the user to unlock his account. At the moment we encounter a lot of locks, mostly when changing the device (from laptop to pc or to handheld and so on) and this is annoying to our customers - and for me as they contact me in order to revoke the lock. Regards Michael Link to comment Share on other sites More sharing options...
Jim M Posted June 21, 2018 Share Posted June 21, 2018 Just a suggestion for you now while this is evaluated further. A user should not need to take action to unlock their account unless the field "Reset failed login count" is set to "Never." As the system after the time there would unlock the account automatically. I would suggest taking a look at ACP -> System -> Login & Registration -> Login tab -> Reset failed login count and ensuring this is not set to "Never." Link to comment Share on other sites More sharing options...
Michael Grote Posted June 22, 2018 Author Share Posted June 22, 2018 Hi Jim, I know this setting but the users want to be unlocked without waiting and so they give me a call... Link to comment Share on other sites More sharing options...
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