Necati Posted June 11, 2018 Share Posted June 11, 2018 Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme I upgraded and the global template gets this error. Link to comment Share on other sites More sharing options...
opentype Posted June 11, 2018 Share Posted June 11, 2018 Like the message says: “The theme may be out of date”. If you had a custom theme, you need to install a new version compatible with the IPS version you now run. If you just had a modified default theme, you would at least have to restore the “globalTemplate”. This will delete the customizations you added, but the error message should go away. Link to comment Share on other sites More sharing options...
Necati Posted June 11, 2018 Author Share Posted June 11, 2018 Theme is original and its fresh updated to 4.3.3, I’m upgrading forum from 3.x to 4.3 everything works well but after a while (2-3) hour I’m getting this error Link to comment Share on other sites More sharing options...
opentype Posted June 11, 2018 Share Posted June 11, 2018 Then it’s probably a caching issue. Clear the cache by running the support tool and it probably will be resolved. If it keeps happening, you need to investigate why the cached files get corrupted. Link to comment Share on other sites More sharing options...
TDBF Posted June 11, 2018 Share Posted June 11, 2018 28 minutes ago, Necati said: Theme is original and its fresh updated to 4.3.3, I’m upgrading forum from 3.x to 4.3 everything works well but after a while (2-3) hour I’m getting this error Do this, In ACP, click on the Support link at the top. In step one, What do you need help with? Select the bottom option 'Something isn't working correctly' and click continue. That will clear out all the cache. Then, Go into your ACP: Customization/Themes and you will have a list of installed themes (in your case just the Default). Click on the </> Icon. In the Template Tab, do a search for 'globalTemplate' in the Template Tab (core/front/global/globalTemplate), and check to see if it is actually there. If it is, make sure that it doesn't have an orange or red circle with an M inside it. If it does, click on the revert button (top right on the screen) and revert it back to its original. If you still get the error, then from the Themes Page, click on the 'Add Theme' button (top right). Select 'Manual Mode' for Theme Type, add a new name and then make that your default theme. See what happens after that. If it still continues to happen after creating a new theme then I would create a Support Ticket as it sounds like a possible caching issue or a broken template. Link to comment Share on other sites More sharing options...
Necati Posted June 11, 2018 Author Share Posted June 11, 2018 i cant login even ACP Link to comment Share on other sites More sharing options...
TDBF Posted June 11, 2018 Share Posted June 11, 2018 2 hours ago, Necati said: i cant login even ACP Ouch! I would defiantly be raising a ticket with support. I would suggest deleting the cache files, but you might not be comfortable with that. Link to comment Share on other sites More sharing options...
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