Stefan Johansson_72643 Posted May 11, 2018 Posted May 11, 2018 I get this error a few times I send out emails. I think this is due to a member trying to unsubscribe. Anyone knowing how to handle this?
Adlago Posted May 11, 2018 Posted May 11, 2018 Error Bulk mail Guest? Check Your Moderator CP - IP Address tools for this IP (74.217.90.250)
Stefan Johansson_72643 Posted May 13, 2018 Author Posted May 13, 2018 We can (naturally) only email to our members. I think this error is triggered when a member that received an email clicks the "unsubscribe link" without being logged in. In my adminCP error log I see the following post (photo 1 below). Of note, when I click on the URL there, I get a "Succesfully Unsubscribed" page (photo 2 below).
Adlago Posted May 13, 2018 Posted May 13, 2018 When a Bulk mail recipient clicks Unsubscribe, this feature is executed by its default browser. In my tests I use the Chrome browser and everything is OK. Ask your user with this error / with his IP you will find out who this user is / - who is his default browser and version. There may be a issue with a browser or browser version.
bfarber Posted May 14, 2018 Posted May 14, 2018 I would recommend submitting a ticket so we can take a look.
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