I tried upgrading and got this error

Email address or password incorrect. Make sure you are providing the details that you use to log into the IPS Client Area at invisionpower.com/clientarea

The info is correct as I can log on to the Client Area here but I cannot upgrade.

Any idea why?

are you the owner or sub-account?

Sub-Account's dont have permissions for upgrades. Only the owner can do updates.

I am an owner and it took about 6 hours to recognize it with clearing cache and all that fun stuff...