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images being blocked in emails

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i notice images are not displaying in emails - when you view in html and then try and access the image by url you get a 403 error. is there any way around this?

maybe changing permissions on /img folder?

 

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 HTTP 403
 
 

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  • Community Expert

What images of which emails? 

  • Author

sorry should of had more detail.

i recd a notification for a Private Message and i couldnt see the 'user profile icons' but ive also just received your notification and i can see you!

 

I also did a test by adding my company logo to all outbound emails and this also didnt show up.

 

maybe a 'hotlinking' or permission setting on my end?

  • Community Expert

Images are often hidden by default in email clients (also web-based ones) for security reasons. That’s why I don’t even send my site logo with my emails. 

But a server response (403) not to show the image is of course something else. It’s not a default behaviour of the IPS software, neither for avatars, theme images, attachments …Your uploads folder should be public of course. 

  • Author

yes viewing in outlook it would usually say 'right click to download images' this doesnt do that just says 'image cannot be displayed'

 

i am going to double check all the permissions and get back to you

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