CiC Control through client area

[shyest]

So recently I had a situation where I was locked out of my ACP due to a plugin that messed up. I then contacted support for assistance and finally after a few hours was able to fix the situation. My thought was that it could have been fixed sooner if there was a way to disable plugins from IPS's Client Area. I'm proposing that's there be a disable all plugins in there for the specific site so if a plugin is messing up the acp then it can get fixed sooner than waiting on support personnel to get tour message and tell you whats going on when you already know. Just my 2 cents

[Lindy]

I don't dislike the idea, but there are considerations to work through from a security standpoint. In the interim, CiC clients have access to use the emergency feature in cases of a site down. Please feel free to use when necessary.

 

[shyest]

Just now, Lindy said:

I don't dislike the idea, but there are considerations to work through from a security standpoint. In the interim, CiC clients have access to use the emergency feature in cases of a site down. Please feel free to use when necessary.

 

@Lindy I understand what you are stating however when the site is up and running just fine but not access to the ACP is that still a case for the emergency feature?

[Lindy]

Sorry, I misunderstood - I thought it was impacting the whole site. In that case, we wouldn't consider it an emergency. CiC clients are still typically addressed first. 

 

[NoGi]

I'd rather an approach where we can add a line to the constants.php that can enable/disable all plug-ins locally on the host rather than have this ability in the client area,

[Adriano Faria]

4 minutes ago, NoGi said:

I'd rather an approach where we can add a line to the constants.php that can enable/disable all plug-ins locally on the host rather than have this ability in the client area,

This will exclude all IPS hosted clients. They do not have FTP.

[NoGi]

That is true, I wasn't thinking about the hosted solution when I replied. 

[Lindy]

A "safe mode" is coming to IPS4 soon. 

[shyest]

4 hours ago, Lindy said:

A "safe mode" is coming to IPS4 soon. 

Nice can't wait to see what it includes

[Lindy]

2 hours ago, shyest said:

Nice can't wait to see what it includes

It doesn't include anything - that's the point. 

Seriously though - it will not load any plugins, customizations, etc. It's the bare essentials to get back into the site and fix the issue.

[shyest]

22 hours ago, Lindy said:

It doesn't include anything - that's the point. 

Seriously though - it will not load any plugins, customizations, etc. It's the bare essentials to get back into the site and fix the issue.

@Lindy will that be accessible through the client area?

[Adriano Faria]

4 hours ago, shyest said:

@Lindy will that be accessible through the client area?

And if so, it will require an active license?

[Lindy]

It will be a constant. I'm not sure a lot of thought has been put into how it would impact CiC as most in that position file an emergency ticket and we handle it for them - it's one of the many advantages to CiC. 

Adriano - it's a mode in the software. It's not tied to licensing. 

[shyest]

1 hour ago, Lindy said:

It will be a constant. I'm not sure a lot of thought has been put into how it would impact CiC as most in that position file an emergency ticket and we handle it for them - it's one of the many advantages to CiC. 

Adriano - it's a mode in the software. It's not tied to licensing. 

@Lindy So the point I would like to make is that awesome and fantastic that self hosted sites will be able to go into safe mode when needed shine they have access to their files. However with us using CiC we may know what's wrong and could get it fixed however now we need to open a ticket and then hurry up and wait for the ticket to be read and then responded to. This is something most probably don't mind, however if there is a way to let us CiC users to invoke safe mode ourselves, you probably would see a overall deceased amount of tickets coming in and would keep everyone happy at the same time.