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Need help with upgrade 4.1.6.1


scaz

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Posted

Hello, I have a problem . I wanted to update my site to the latest version ( 4.1.6.1 ) and I 'm stuck in the update . I launched the update this morning around 10:00 and my site is down since because I can not complete the stage of the update. I contacted support but they told me to contact my hosting company and if I contact my hosting company they tell me to take contact with the ips support. And until my site is no longer accessible . Here are the worries I encounter during the update I am asked to manually add the following command line:

568eb9b8153f5_Capturedcran2016-01-0720.1

But when I run this manually, I have a sql error :

568eb9e1f0d4b_Capturedcran2016-01-0720.1

And if I use the support in my PCA and run the fix automatically, I have this :

568eba3c45640_Capturedcran2016-01-0720.1

So my website is down and I can't to go in the next step in the upgrader. 

Need help please, because I can't resolve it and my website is actually dead. Thank you very much.

Posted
4 minutes ago, scaz said:

Hello, I have a problem . my website is down and I can't to go in the next step in the upgrader.

Submit a ticket and USE the critical checkbox. 

The critical flag is thefastpass to front of line.

Posted

Thank you guys. I tell to my hosting company (1&1 host). A technician would be to see this problem but I don't know when and if they can resolved it. So I just wait but for this moment my forum is down since 24 hours now. 

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