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Cloud Installation?

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Hello

I've read the guide to install through FTP there it says if i have Cloud IPB (what i have now) i can forget all and all will be made automatically, but theres nothing expect a blank page. I already contacted customer support but they take long to reply :/ . I also cant connect to the FTP Account, i allow the certificate on filezilla but doesnt work. I can connect to all my other FTP Accs normally just this not. Help please?

My payment got already accepted.

 

Thanks in advance

 

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Hey Admon,

Thanks for your answer my payment got 4hours ago accepted already got FTP Details & more.

Do i need to post my login credentials & license key to support too? & Do i also dont need a mySQL Database? :)

Thank you very much for your answer 

Don't know anything about the cloud hosting, sorry. But I think that you don't need anything because the complete suite will be installed by IPS.

Our apologies for the confusion, we had an issue with the auto-installer for hosted accounts this morning. That's been cleared up.

If you have a new Cloud site (with a completed transaction/invoice) that is not yet installed, please file a ticket to Cloud Support and we'll get that done for you.

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