Problem with license

[Artur Pak_423855]

Hello team. I have a problem with license. 

Error: "There was an error communicating with the IPS License Server: Connection timed out. Please try again later or contact IPS technical support for assistance."

How fix it?

Thanks.

[Artur Pak_423855]

Is anybody here?

[Nathan Explosion]

Yes, loads of us are.

Have you raised this as a support ticket while waiting for a response on here?

On the off chance....maybe you are running PHP 5.6.3? http://community.invisionpower.com/topic/410113-php-563-ips4-error-communicating-with-the-ips-license-server/

[John 3:16]

I had this happen to me, I ran the support tool and it cleared it up.  Have you recently moved your forum to another folder on your domain?

[Artur Pak_423855]

I have:

PHP Requirements
PHP version 5.4.28.
cURL extension loaded.
Multibyte String extension loaded
DOM extension loaded
GD extension loaded
MySQLi extension loaded
OpenSSL extension loaded
Session extension loaded
SimpleXML extension loaded
XML extension loaded
XMLReader extension loaded
XMLWriter extension loaded
Zip extension loaded
128 MB memory limit.

[Artur Pak_423855]

I had this happen to me, I ran the support tool and it cleared it up.  Have you recently moved your forum to another folder on your domain?

​

What support tool?

No I haven't moved forum to another folder.

 

[Artur Pak_423855]

Is anybody know correct information of connection to license server?

Port

Protocol

URL

And other

[John 3:16]

In your ISP4 ACP, System Support -> Support -> Select "Something isn't working correctly."

That sometime will clear the issue but yes it may be with your firewall.  

[John 3:16]

They are typical ports 80 & 443 outbound but they do have specific subdomain.  Not sure if that applies but best to ask them on that one.

[Artur Pak_423855]

In your ISP4 ACP, System Support -> Support -> Select "Something isn't working correctly."

That sometime will clear the issue but yes it may be with your firewall.  

​I can't enter in my ISP, because I can't install it

[Artur Pak_423855]

Topic closed. Thanks for all!