I have upgraded an unused 3.4 site to 4.8 so members of my other forum can use it to learn how it works but when I set up an admin he can not login to the admin panel. In his case he sees a different login than I do and it won't accept his details but I can log in using his details.

This is what he sees and the log in I see is different. He has cleared cookies. Any ideas? 

 

  

You have created a secondary admin password -> ACP->System->Security. Try to disable.

You have created a secondary admin password -> ACP->System->Security. Try to disable.

​I can not see anything there to disable nor can I recall any type of setting there. Once you set up the security settings the options disappear. 

Log in FTP
Open the folder admin

Delete files:

".htaccess and .htpasswd"

 

 

If you can login to cpanel file manager or ftp to the admin folder, you should see a .htaccess and a .htpasswd - remove them and it should remove the validation request.

http://i.gyazo.com/e2ea28087b66c16b688daf15b1ce5e1e.png

 

 

 

Log in FTP
Open the folder admin

Delete files:

".htaccess and .htpasswd"

 

 

​

If you can login to cpanel file manager or ftp to the admin folder, you should see a .htaccess and a .htpasswd - remove them and it should remove the validation request.

http://i.gyazo.com/e2ea28087b66c16b688daf15b1ce5e1e.png

 

 

 

​

Thanks

I tried that and now all forums give a 404 error. 

What exactly did you delete ?

You did only delete the ht* files from *inside* the /admin directory yes ?

If you're getting a 404 it sounds like you've removed the /index.php from the forum root directory.

What exactly did you delete ?

You did only delete the ht* files from *inside* the /admin directory yes ?

If you're getting a 404 it sounds like you've removed the /index.php from the forum root directory.

​I did make the mistake of deleting the .htaccess from the main directory and have put it back again. Thanks all, problem solved and the other admin can now log in. 

Just for reference purposes. If you have this issue, ensure you haven't password protected the directory from within cpanel, as you'll need to disable that in cpanel as well (or you could get errors as a result)