What happend with Support Tickets

[MijailR]

I open a ticket about 18 hours ago and i dont have any asnwer yet, can anyone tellme the reason?

[Fishfish0001]

They have up to 48 hours to reply to it, and if it isn't critical it won't be checked as urgently. Give them some time, there are probably a lot of tickets waiting to be answered.

[Hunting insects...]

...and, it's Thanksgiving weekend. ;)

[Jake Sully]

Yea i think they mailed about their billing team and tech will be less durring the thanksgiving weekend so thats also 1 reason why ticket is taking long time to reply becuse of less staff at IPB :)

[AndyF]

As above, it may take a little while longer than usual during the holiday period, however it is still very well within the SLA. :) , very few will take anything like that long from what I understand.

The ticket system is staffed 24/7 for support.

As an extra note: If your ticket requires management / billing attention or escalating to advanced support then it will take a little bit longer as these departments are Mon-Fri usually only.

[Charles]

Please check the support SLA terms that are valid for your license type: http://www.invisionpower.com/products/board/purchase.php