MijailR Posted November 26, 2010 Share Posted November 26, 2010 I open a ticket about 18 hours ago and i dont have any asnwer yet, can anyone tellme the reason? Link to comment Share on other sites More sharing options...
Fishfish0001 Posted November 26, 2010 Share Posted November 26, 2010 They have up to 48 hours to reply to it, and if it isn't critical it won't be checked as urgently. Give them some time, there are probably a lot of tickets waiting to be answered. Link to comment Share on other sites More sharing options...
Hunting insects... Posted November 26, 2010 Share Posted November 26, 2010 ...and, it's Thanksgiving weekend. ;) Link to comment Share on other sites More sharing options...
Jake Sully Posted November 26, 2010 Share Posted November 26, 2010 Yea i think they mailed about their billing team and tech will be less durring the thanksgiving weekend so thats also 1 reason why ticket is taking long time to reply becuse of less staff at IPB :) Link to comment Share on other sites More sharing options...
AndyF Posted November 26, 2010 Share Posted November 26, 2010 As above, it may take a little while longer than usual during the holiday period, however it is still very well within the SLA. :) , very few will take anything like that long from what I understand. The ticket system is staffed 24/7 for support. As an extra note: If your ticket requires management / billing attention or escalating to advanced support then it will take a little bit longer as these departments are Mon-Fri usually only. Link to comment Share on other sites More sharing options...
Management Charles Posted November 26, 2010 Management Share Posted November 26, 2010 Please check the support SLA terms that are valid for your license type: http://www.invisionpower.com/products/board/purchase.php Link to comment Share on other sites More sharing options...
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