Spider-Man Posted August 20, 2009 Share Posted August 20, 2009 Err is Invision Support Ticket system not working? They keep telling us if there's a problem or if we have a question we need to contact support. It's like 22 hours to 15 hours on my tickets and I'm getting no response at all. Link to comment Share on other sites More sharing options...
Mark Posted August 20, 2009 Share Posted August 20, 2009 Do you have a ticket ID number we could look up? Link to comment Share on other sites More sharing options...
Spider-Man Posted August 20, 2009 Author Share Posted August 20, 2009 Yes. Ticket #596298 Ticket #596304 Ticket #596305 Ticket #596232 Link to comment Share on other sites More sharing options...
Mark Posted August 20, 2009 Share Posted August 20, 2009 Your tickets have been received by the system and will be addressed by a technician shortly. We are currently experiencing a much larger than usual number of tickets and so it may take slightly longer than usual for a response. Our guaranteed response time is 48 hours, however, which all of your tickets seem to be under. Thank you for your patience during this time. If you have any further questions or concerns, please let me know :) Link to comment Share on other sites More sharing options...
Spider-Man Posted August 20, 2009 Author Share Posted August 20, 2009 Is there no faqs or documentation files on version 3 and above to cut down the questions on certain features that people like myself may have? Link to comment Share on other sites More sharing options...
bfarber Posted August 20, 2009 Share Posted August 20, 2009 Documentation is forthcoming. Link to comment Share on other sites More sharing options...
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