Annoyed and slightly confused

[Zenden]

I'm annoyed that I can't even view the support section of this board because I'm not classed as a "customer" - simply because I'm choosing not to pay an optional $15.

That's ridiculous.

Surely the $150 I've paid already should at least warrant me this, I don't want to feel pressured to pay extra money that I don't have receiving something simple as viewing a forum topic.

[Dll]

If you buy something in a shop do you expect them to still support you once the warranty period has run out? The answer should be no (and if you try I'm sure they'll tell you where to go), so what's the difference here. If you want continued support, including access to parts of this forum and site related to that support then you need to pay to extend your 'warranty' once your initial year has ended.

[stoo2000]

The extra $30 or so if for support, blimey this has been explained a million times. You don't pay for support you don't get access to support ;)

[Brandon D]

Seriously? We just had and are still in a several page debate about this already, and have numerous debates on it in the past.

[stoo2000]

Seriously? We just had and are still in a several page debate about this already, and have numerous debates on it in the past.

Sorry, but...

PMSL!

[Morrigan]

If you don't want to pay for the 25 dollars 6 month support you can go to other IPB help sites:
http://www.invisionize.com
http://invisionmodding.com/

There are many sites out there if you don't want to pay for support on IPB's website. ;)

[Rikki]

If you've recently purchased the license (within the last 6 months), then you should have access to the customer support forum - make sure your email address for this board is the same as the one you used in the client area and it should update your permissions.

If you purchased the license more than 6 months ago, then you do indeed need an active support contract in order to gain access to the customer support forum and resource site.

Feel free to send us a ticket if you believe you should have access but your forum permissions aren't reflecting it :)