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Posted January 8, 200718 yr When you submit a new ticket, if you select an IDM license from "Which is this related to?" - it sends the ticket to the "Marketing: Account Assistance" department rather than the Technical Support.I have to keep calling you every time I submit ticket about IDM
January 8, 200718 yr When you submit a new ticket, if you select an IDM license from "Which is this related to?" - it sends the ticket to the "Marketing: Account Assistance" department rather than the Technical Support.I have to keep calling you every time I submit ticket about IDMHappened to me today when I hit my board license...
January 8, 200718 yr Hello,I've asked Josh to check it - they weren't configured to go anywhere specific. He's updated them to go to General technical support (which is where I thought they were originally directed to anyways).Please let me know if you have any further questions or concerns. Thanks!Brandon FarberInvision Power Services, Inc.
January 8, 200718 yr Josh changed it to direct the tickets to General support, as all support requests are.
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