Mark Posted January 8, 2007 Share Posted January 8, 2007 When you submit a new ticket, if you select an IDM license from "Which is this related to?" - it sends the ticket to the "Marketing: Account Assistance" department rather than the Technical Support.I have to keep calling you every time I submit ticket about IDM Link to comment Share on other sites More sharing options...
riven3d Posted January 8, 2007 Share Posted January 8, 2007 ive noticed that, but bfarber gets it the ticket anyways. Link to comment Share on other sites More sharing options...
Mark Posted January 8, 2007 Share Posted January 8, 2007 Oh, normally I call them up to correct it - it is confusing. Link to comment Share on other sites More sharing options...
.Ryan Posted January 8, 2007 Share Posted January 8, 2007 When you submit a new ticket, if you select an IDM license from "Which is this related to?" - it sends the ticket to the "Marketing: Account Assistance" department rather than the Technical Support.I have to keep calling you every time I submit ticket about IDMHappened to me today when I hit my board license... Link to comment Share on other sites More sharing options...
Mark Posted January 8, 2007 Share Posted January 8, 2007 Hello,I've asked Josh to check it - they weren't configured to go anywhere specific. He's updated them to go to General technical support (which is where I thought they were originally directed to anyways).Please let me know if you have any further questions or concerns. Thanks!Brandon FarberInvision Power Services, Inc. Link to comment Share on other sites More sharing options...
bfarber Posted January 8, 2007 Share Posted January 8, 2007 Josh changed it to direct the tickets to General support, as all support requests are. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.