D-Rocks09

On 3/29/2024 at 5:29 AM, Sonya* said:

Auto-upgrade can fail if you are on PHP 8.2 or higher. Check your PHP version and downgrade to 8.1, if it is not.

@Sonya*

That's exactly what it was. Thank you so much.

Thank you.

I bet that’s what it is because I did change the PHP version recent.

Good afternoon,

Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.

On 12/9/2023 at 9:19 PM, teraßyte said:

Looks like the problem is coming from the Clubs Enhancements application. Check with the author if they have an update available that fixes it, and If they don't, you'll have to disable it until it's fixed.

There's also the option of manually fixing the hook since you have access to the files on the server, but the best option is to upgrade the application since there might be other errors.

You are correct. I disabled the app and the HTTP 500 errors go away. If I re-enable it then it comes back so I currently have it disabled while I am working with the author of the app.

Thank you everyone for your guidance.

On 12/4/2023 at 8:45 PM, teraßyte said:

A 500 error is very generic. It's like a "check engine" light on your car.  It does not say what the problem is just that something went wrong.

 

Check your server logs for the real error behind it. Without it, it's hard to say what the issue is and how you can resolve it.

Thank you for your insights. The server logs are showing the issue is related to our third-party theme that is installed. I have reached out the developer for assistance.

PHP Fatal error: Declaration of IPS\Theme\clubsenhancements_hook_ceClubsTemplates::directory($featuredClubs, $allClubs, $pagination, $baseUrl, $sortOption, $myClubsActivity, $mapMarkers = null, $view = 'grid') must be compatible with IPS\Theme\class_core_front_clubs::directory($featuredClubs, $allClubs, $pagination, $baseUrl, $sortOption, $myClubsActivity, $mapMarkers = null, $view = 'grid', $mineOnly = false) in /home/rockokym/public_html/system/Theme/Theme.php(951) : eval()'d code on line 149

 

Good evening,

I recently updated my community to version 4.7.14 and now were getting constant "HTTP ERROR 500" error's.

Issue #1 Whenever someone access's the site (www.rockstarsocialclub.net) they get the error but if you refresh after getting the error then the website loads.

Issue #2 We can't get to our club's section (www.rockstarsocialclub.net/crews/) at all. Refreshing the website doesn't work.

Any help would be appreciated.

Thank you

13 minutes ago, Adriano Faria said:

 

@Adriano Faria

Thank you Buddy!

17 hours ago, Marc Stridgen said:

Please could you test an upgrade to the latest 4.7.11 version. We have made some changes there which should prevent this occurence. 

@Marc Stridgen Whatever you did fixed the issue. My community has been upgraded successfully. THANK YOU

Question- We use to have a menu called Calendar but I don't see that anymore. Was it renamed to Event by chance?

18 hours ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

@Marc Stridgen Go ahead and try it again. The access should be working now.

16 hours ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

@Marc Stridgen I will check the stored access information to make sure it is correct.

15 hours ago, Marc Stridgen said:

Before we continue with this, please try the upgrade again, and disable all 3rd party applications before you begin. We believe this is an issue with a 3rd party application

I already beat you to the punch on this one. 🙂 I disabled all 3rd party applications back in March but that didn't do anything. The update still got hung up somewhere.

On 3/27/2023 at 5:33 AM, Marc Stridgen said:

I would suggest trying the upgrade again first of all., and if you get stuck, leave it where it is so we can take a look and see what is going on

Hi @Marc Stridgen

I have started the upgrade again as you requested.

Please look at your earliest convenience. 

Thank you

On 3/21/2023 at 6:07 AM, Marc Stridgen said:

Your site actually appears to be online at present. Have you reverted, or managed to correct the problem?

Hi @Marc Stridgen I restored the website from a backup, so the website is currently online; however, we are still on version 4.6.9. The reason we are trying to upgrade is because we are having intermittent issues with the forum threads when users try to access them; however, if they refresh then they are able to see the forum section. The other issue is the calendar doesn't work at all anymore. Both issues are related to the following error.

Error: Call to undefined method DateTime::getDateInformation() (0) #0

The first thing that is always asked when troubleshooting an issue is are on the latest version which we are not so that is what I have been trying to do is get our website up to the latest version which is 4.7.8 but I can't even get the new version installed as the still gets hung up somewhere.

Namecheap/Cpanel is collecting the logs for me now. I will have them run the Invision community requirements checker as @Randy Calvert recommended.

@Randy Calvert You're right. It might help if I post the error logs. lol

I'll post back here shortly once I have all the information collected.

Thank you for all your support so far.

After reviewing the error logs, it states an issue with videobox+. We uninstalled videobox+ then reattempted the upgrade and it got stuck again.

Last week, I turned off ALL customization on our website and tried it again and still failed.

What else can I try? 

I am trying to upgrade from version 4.6.9 to 4.7.8 (Current version).

Good evening,

AdminCP states that there is an updated version for improved clubs enhancement; however, when I go to marketplace it states that "This resource is not currently available for purchased".

Does anyone know why this message is appear or how I can purchase the updated version?

Thank you

19 hours ago, Marc Stridgen said:

Please check your server error logs to see what the error itself is. As thats an internal server error, it would be stored in your servers error logs

Hi Marc-

I actually work in IT however I am fairly new to CPanel and Invision. I actually stepped up and took over as administrator for my forum community as the original admin took a leave of absence. 

Would I go into Cpanel to see the server logs or Invision admin panel?

Good evening,

I am running into an issue where the upgrade is getting stuck at a certain point and will not proceed. Attached are screenshots.  Any ideas?

Thank you