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Carole Asselin

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Everything posted by Carole Asselin

  1. Carole Asselin
    That was an easy check and the existing file is identical. There was no customization to it.
  2. Carole Asselin
    Well, I spoke too soon. After disabling Cloudflare: I still cannot react, I cannot recommend a post can create new threads when I reply, I sometimes get the whole page to appear in the field, and a sign-in button (as if I am not signed in already) and once I do re-sign in, I can post I cleared the system cache, I cleared it in my WP installation too (in case it could affect it). I even tried with a different computer. There must still be something wrong.
  3. Carole Asselin
    Thanks. It looks like Cloudflare IS the culprit. The cPanel upgrade turned out to be a server migration with all the possible changes you can expect, but i was not told of all those. It was supposed to be an upgrade with no disruption. Boy was that wrong. When i disable Cloudflare, everything is fine, so I need to check things there now. Thanks for the help.
  4. Carole Asselin
    I had the host disable the modsecurity on the root and tested on two different browsers, and the same issues are there so i guess it was not related.
  5. Carole Asselin
    The information I have is that ModSecurity is not listed in Cpanel so it was not added BUT it is installed on the Root. Could that be the issue? The mod_pagespeed is not installed.
  6. Carole Asselin
    I have had https for a few years already. I never enabled anything (like mod_security). Is this something that the host would have done? Is it inside the ACP or on the hosting level?
  7. Carole Asselin
    I did clear the system cache, reloaded the site/forum completely, and although I am able to post, I can't "react" and I get a popup saying "Sorry there was a problem reacting to this content". If I try to "recommend", i get a popup saying I don't have permission. What am I missing?
  8. Carole Asselin
    Good news. The hosting tech support was able to read this thread and create the constant.php file for me. It turned out that the login details for Filezille I was using to upload my copy was on the "old server" which is why it was not working. So far, I was able to log in the ACP, and post in the forum without any issue of disappearing posts. I have to say it is hard to get help when both sides don't know/have access to the other's information but in the end, we figured things out thanks to your explanations on this thread.
  9. Carole Asselin
    Oh, and something else that is happening is that once I type in my response, and click Submit, it just vanishes. I tried on Chrome and Firefox. Could that be the same issue as mentioned before?
  10. Carole Asselin
    Thank you. I will ask that. For the issue in posting, I noticed that even though I was logged in my site, scrolling to the very bottom (I thought there would be a "Clear window" bar), it showed me to Sign in or Sign up. I signed in, and it works now. It MIGHT be something affecting the SSO plugin. But i'll address the IP issue first.
  11. Carole Asselin
    I am at the point where it SHOULD be all migrated and such. I still get that IP issue when trying to log in the backend (on Chrome). The last tech support agent for my hosting company was less than helpful. I will try again, but would like to know, at this point, what to ask them. Since they don't typically support outside programs/services, they might not know much about Invision. For illustration purposes, here are the two issues I am facing: https://www.loom.com/share/380547a5bb8e42198ef06fbc236412a7?sid=c614791c-b4f4-470f-bc44-16d3bbed6868 Thank you.
  12. Carole Asselin
    I'll check that. They MIGHT still be working on it.
  13. Carole Asselin
    Yes, everything is on that "invision" folder. Where should I check? That is the only place I have a conf_global.php file.
  14. Carole Asselin
    OK, I managed to log in, using a different browser. Before I click on anything (and get kicked out again), is this where I am supposed to click to be able to clear the cache? Maybe I am clicking the wrong thing?
  15. Carole Asselin
    Yes, i put it in the same folder. It is specified in the instructions you linked to.
  16. Carole Asselin
    I followed the instructions and ended up with a constants.php file that had this in it: <?php // Constants go here define( 'BYPASS_ACP_IP_CHECK', TRUE ); I managed to log in once, but when I tried to click on Support on the left pane, I was automatically logged out and now, I can't get back as I still get that IP error message. Is my code correct? Shouldn't there be a closing bracket somewhere?
  17. Carole Asselin
    It turns out that everything is identical. My host confirmed it (with screenshot) that the previous file and the current file is the same. Yes, I can access it. It might sound silly but when i tried to click Support on the left pane, i was logged out, and now, I can't seem to log back in as I am getting an error about a mismatch IP. I think they are still in the process of resyncing. I'll update tomorrow.
  18. Carole Asselin
    Yes, that is what the host ended up finding (and fixing). Can you give me some details as to how to do that? In addition, i found out today, that people can't post in the forum. I also tried, and strangely, it would want to add the whole current page inside the text field (similar to when I quote) but I can't get out of it or delete it. I am not sure what is happening or where to look for a potential issue/solution.
  19. Carole Asselin
    I THINK i have an explanation. There is currently a server migration and my host might not have migrated the Invision installation. I wonder if I'll have to reinstall or if i can just copy/paste.
  20. Carole Asselin
    I used the forum about an hour ago, but now, I am getting this error message: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. I didn't perform anything as far as update, or installation. I just went to have dinner. Is this something I can fix orwhat? This is self-hosted on my own site. It is affecting both the forum and the gallery.
  21. Carole Asselin
    I have a VA who does a lot of things for me, and I am wondering if she can also do some posting in the forum while still assigning that post to me OTHER than having her log into my account? Is that possible?
  22. Carole Asselin
    I often schedule threads ahead of time and occasionally, I would like to have the first "reply" posted. For example, the OP is an intro to something, and I want the first post (after the OP) to be my contribution. As an admin, is there a way to do that? When I have a scheduled post, I see " Comments are disabled for future topics.". Is that a typical behavior or is there somewhere I could change that?
  23. Carole Asselin
    I did but can't see the kind of stats I am looking for. Maybe it is not there or maybe I am looking in the wrong place?
  24. Carole Asselin
    I would love to find out how many posts/threads/users were in the forum in 2023, and also how many new images were posted in the gallery in 2023. Is that information available somewhere?
  25. Carole Asselin
    Thanks. That is what I was missing 🙂
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