Cloud9

I have emailed you a wetransfer link to view them, many thanks.

On 10/18/2021 at 5:09 PM, Marc Stridgen said:

I mean add the links to where you have uploaded them

But then they are in the public domain if I add links here for all to see

DELETED

Hi, is there an update on this please? I did email reply back to your colleague asking how do we send the videos to you, as they're too big for email, but I never got a reply? Many thanks

The videos are too large for email replies

After we switched to you and it was all running at your end

Hi Marc - I have the videos etc to show you but they are too big to email across. Can I email a wetransfer link to Charles Warner at the support@invision email?

You should get 3 videos today and a waterfall has file on safari - one of the videos uses the ips default theme - no edits - no logo - vanilla - still slow with a break in page loads

Members complaining its the same on iPhone and pad as well with the laggy loading of view new content (see thread on our forum already pm'd a week or so ago)

Its the correct email - I just dont have access at the weekend - ill get the video emailed over Monday morning 

On a side note - our advertisements were disabled and the lagging is still apparent, one member has reported he thinks its getting worse - I have asked him to clarify exactly what and where etc

Re the member logging in error - after switching to IPS we sent out a bulk mail about the new email login rather than username

We had a load of errors from members unsubscribing - as in We could not find your account ? All these members are current and not new

See attached - could this be the same issue with member accounts ?

Attached

Any news on this yet ?

@Marc Stridgen

I cant as I dont have access to that particular email account - so wont get the mail......

@Marc Stridgen They have posted the java console - although I dont think thats related - they have other issues nothing to do with the forum

@Marc Stridgen I have doen a couple of screen recordings - 28mb each - how do I get them to you ?

Its faster this morning but still has a half page load on view new content then after perhaps half a second the rest loads - quite distinctive as there is just white space below

Ok thanks, the user is quite an old one - not new

PM'd

In ACP - Members > Staff > Administrators - there is a show administrators button

Can we have one of these in the moderator section ? ACP - Members > Staff > Moderators 

Just made a new member up in the ACP - or rather edited an old one

Tried to log in with email and pw

Getting the attached

And then I seem to be stuck on the page as clicking the forum home page gives me the 

my website/register/?do=validating URL which is the same as above screen shot

👍 will do one this evening

I have just checked Firefox and Safari with the java console and I dont get any errors - the user mentioned probably has an old windows 3 pc with an old Firefox 

However even with no errors im still getting half a page load up and then it stops, hangs, then loads the rest of the page

I can do a video if that helps later this evening 

I have also asked the user for a screen shot of his java console errors

@Marc Stridgen Sent you a message

Actions are

Forum home page loading

View New content

Clicking on a page to view (ie forum topic)

Yes seeing it right now, been like it all evening - inc other users

What help will a users display name  be and what do you mean by action ?

We moved from a dedicated server to the IPS cloud hosting, our forums not the busiest yet members are now complaining that its slow and hangs, sometimes the header doesnt load and sometimes the page half loads, hangs and then after a second or so the rest loads, quite a lot of members (most) have said its slow on the new server and hangs

Can IPS take a looks as its quite bad compared to the old dedicated server we moved from

Also second query - Piping on the email supports - is this all pre-set up ?

10 minutes ago, opentype said:

Text styling is explained here:

https://invisioncommunity.com/4guides/themes-and-customizations/css-framework/typography-r98/

Try adding the class “ipsType_center" as explained in the link. 

Thankyou, as im not into html/css programming, could you clarify in my code in post one how I add this and correct the wrong code ?

Thankyou in advance

Centered one is 4.3.x