Joachim Sandstrom

Hi. We have the same issue which is in a ticket since Sep 2. (Ticket heading: "One user's process hangs when posting, the other's does not") It has been escalated and analyzed throughout Invision, but nobody there has been able to even reproduce the issue. We experience the issue on Windows (Chrome, Edge, Firefox, Opera) MacOS (Safari) IOS (Safari) We are using two independent networks Using Wifi, 4G and cable.wo independent IPS's. We have spent several hundred working hours trying to identify the source of this (seemingly) browser stall. Several .har files exists showing 2 x 300,000 milliseconds/5 minutes stalls every time. After 2 x 5 minutes the stall resolves and the registration process moves on. But then the new member will have left in frustration. We have repeated the issue 200+ times, about 30 times today only. Out tests indicate that the more completion fields you have the more often you will get the stall. With ten profile completion fields we get this problem in roughly 50% of our profile completion test cases. With just one profile completion field we often are able to register 3-4 successful completions, but that is always followed by a stall - in all environments mentioned above. We are thankfully just in test mode, and will not go live with such an issue.

I agree. We have a similar issue. Why have a system fixed quick registration form? We really need the new member to fill in one (1) more mandatory field (their LinkedIn URL) for our business model to work. But we still want to use the quick reg. process not to loose in conversion rate. What solution did you go for?