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slarrr

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  1. Agree
    slarrr got a reaction from sibomots in 4.6: How to restore custom member titles   
    After about 15 minutes of scrolling through and peeking at other topics I found it.  For anyone else looking:
    https://invisioncommunity.com/forums/topic/461760-has-member-title-been-removed/
     
    Marc,
    In my other life I am a software PM who also works with clients directly.  I say this to communicate that I 100% understand the problems of feature creep; I understand that you can't satisfy everyone all of the time.  Compromises have to be made.  And I understand how hard it can be to deal with customers who just want what they want, and don't see all the work going on under the hood, or the reasons why certain features can't co-exist.
    But there is still a line between making compromises to achieve good releases (which is necessary!) and ignoring customer feedback entirely (which is ultimately counterproductive).
    In reading threads here, a few things pop out that concern me, and make it feel (rightly or wrongly! -- but this feedback is about the impression Invision is giving off) that Invision would rather "paint the roses red" than provide good service to its existing customers:
    - the fact that issues are marked "resolved" when they are replied to, rather than when the issue has actually been resolved
    - the fact that there is a rule banning user plug-ins that replace functionality (however popular) that Invision has removed
    - the developer replies...
    At best, the developer replies are what you put here - "Thank you for your feedback."  This is a good way to respond to unreasonable customers (I guess it feels like my feedback is unreasonable!).  More frequently, they are dismissive and defensive.  Nobody ever says "I hear you guys, we're going to give this a think."  I see devs accusing users of lying or inflating situations they have encountered.  This is not a good faith customer relationship!  It seems like Invision begins with the presumption that all customer feedback is unreasonable or wrong, and you just have to make us understand why.
    Despite all the comments in the other thread explaining how much people and their members were invested in text ranks and custom titles, the existing ways to use them were removed.  Using text ranks can now only be done with manual CSS edits -- if somebody made a plug-in for it, it wouldn't even be allowed to be shared here!  Custom titles can sort of be retained using a combination of settings, but the display is now tied to other profile fields as well, and frankly, if you enable them using that method, the display is pretty ugly.  Again, manual CSS edits are required to preserve the old functionality.
    Although I appreciate that you guys at least did preserve existing data in response to the customer feedback... it's insane that feedback was required, for you not to obliterate user data.  And all of this feedback was given PRIOR to the rollout... and all the popular functionality was still removed.  I know (believe me I know!) that sometimes things are more complicated to implement than they appear, but we're literally talking about a toggle, a conditional statement, and a small patch of (existing) CSS.
    Respectfully, I think there may be room for improvement in your user testing process, and maybe your development timelines, given the data obliteration issue you narrowly avoided, and the Invision responds to paying customer feedback.  It just doesn't make any sense.  And your customers deserve better.  There are reasons we choose IPB (and obviously I'm still choosing it or I wouldn't be posting here 🙂 ) but it isn't the only option, and the approach I see on these forums makes me feel a lot more lukewarm about it.
    Sincerely, constructively, and in good faith,
    -slarrr
  2. Agree
    slarrr got a reaction from Michael Collins in 4.6: How to restore custom member titles   
    After about 15 minutes of scrolling through and peeking at other topics I found it.  For anyone else looking:
    https://invisioncommunity.com/forums/topic/461760-has-member-title-been-removed/
     
    Marc,
    In my other life I am a software PM who also works with clients directly.  I say this to communicate that I 100% understand the problems of feature creep; I understand that you can't satisfy everyone all of the time.  Compromises have to be made.  And I understand how hard it can be to deal with customers who just want what they want, and don't see all the work going on under the hood, or the reasons why certain features can't co-exist.
    But there is still a line between making compromises to achieve good releases (which is necessary!) and ignoring customer feedback entirely (which is ultimately counterproductive).
    In reading threads here, a few things pop out that concern me, and make it feel (rightly or wrongly! -- but this feedback is about the impression Invision is giving off) that Invision would rather "paint the roses red" than provide good service to its existing customers:
    - the fact that issues are marked "resolved" when they are replied to, rather than when the issue has actually been resolved
    - the fact that there is a rule banning user plug-ins that replace functionality (however popular) that Invision has removed
    - the developer replies...
    At best, the developer replies are what you put here - "Thank you for your feedback."  This is a good way to respond to unreasonable customers (I guess it feels like my feedback is unreasonable!).  More frequently, they are dismissive and defensive.  Nobody ever says "I hear you guys, we're going to give this a think."  I see devs accusing users of lying or inflating situations they have encountered.  This is not a good faith customer relationship!  It seems like Invision begins with the presumption that all customer feedback is unreasonable or wrong, and you just have to make us understand why.
    Despite all the comments in the other thread explaining how much people and their members were invested in text ranks and custom titles, the existing ways to use them were removed.  Using text ranks can now only be done with manual CSS edits -- if somebody made a plug-in for it, it wouldn't even be allowed to be shared here!  Custom titles can sort of be retained using a combination of settings, but the display is now tied to other profile fields as well, and frankly, if you enable them using that method, the display is pretty ugly.  Again, manual CSS edits are required to preserve the old functionality.
    Although I appreciate that you guys at least did preserve existing data in response to the customer feedback... it's insane that feedback was required, for you not to obliterate user data.  And all of this feedback was given PRIOR to the rollout... and all the popular functionality was still removed.  I know (believe me I know!) that sometimes things are more complicated to implement than they appear, but we're literally talking about a toggle, a conditional statement, and a small patch of (existing) CSS.
    Respectfully, I think there may be room for improvement in your user testing process, and maybe your development timelines, given the data obliteration issue you narrowly avoided, and the Invision responds to paying customer feedback.  It just doesn't make any sense.  And your customers deserve better.  There are reasons we choose IPB (and obviously I'm still choosing it or I wouldn't be posting here 🙂 ) but it isn't the only option, and the approach I see on these forums makes me feel a lot more lukewarm about it.
    Sincerely, constructively, and in good faith,
    -slarrr
  3. Like
    slarrr got a reaction from Pjo in 4.6: How to restore custom member titles   
    After about 15 minutes of scrolling through and peeking at other topics I found it.  For anyone else looking:
    https://invisioncommunity.com/forums/topic/461760-has-member-title-been-removed/
     
    Marc,
    In my other life I am a software PM who also works with clients directly.  I say this to communicate that I 100% understand the problems of feature creep; I understand that you can't satisfy everyone all of the time.  Compromises have to be made.  And I understand how hard it can be to deal with customers who just want what they want, and don't see all the work going on under the hood, or the reasons why certain features can't co-exist.
    But there is still a line between making compromises to achieve good releases (which is necessary!) and ignoring customer feedback entirely (which is ultimately counterproductive).
    In reading threads here, a few things pop out that concern me, and make it feel (rightly or wrongly! -- but this feedback is about the impression Invision is giving off) that Invision would rather "paint the roses red" than provide good service to its existing customers:
    - the fact that issues are marked "resolved" when they are replied to, rather than when the issue has actually been resolved
    - the fact that there is a rule banning user plug-ins that replace functionality (however popular) that Invision has removed
    - the developer replies...
    At best, the developer replies are what you put here - "Thank you for your feedback."  This is a good way to respond to unreasonable customers (I guess it feels like my feedback is unreasonable!).  More frequently, they are dismissive and defensive.  Nobody ever says "I hear you guys, we're going to give this a think."  I see devs accusing users of lying or inflating situations they have encountered.  This is not a good faith customer relationship!  It seems like Invision begins with the presumption that all customer feedback is unreasonable or wrong, and you just have to make us understand why.
    Despite all the comments in the other thread explaining how much people and their members were invested in text ranks and custom titles, the existing ways to use them were removed.  Using text ranks can now only be done with manual CSS edits -- if somebody made a plug-in for it, it wouldn't even be allowed to be shared here!  Custom titles can sort of be retained using a combination of settings, but the display is now tied to other profile fields as well, and frankly, if you enable them using that method, the display is pretty ugly.  Again, manual CSS edits are required to preserve the old functionality.
    Although I appreciate that you guys at least did preserve existing data in response to the customer feedback... it's insane that feedback was required, for you not to obliterate user data.  And all of this feedback was given PRIOR to the rollout... and all the popular functionality was still removed.  I know (believe me I know!) that sometimes things are more complicated to implement than they appear, but we're literally talking about a toggle, a conditional statement, and a small patch of (existing) CSS.
    Respectfully, I think there may be room for improvement in your user testing process, and maybe your development timelines, given the data obliteration issue you narrowly avoided, and the Invision responds to paying customer feedback.  It just doesn't make any sense.  And your customers deserve better.  There are reasons we choose IPB (and obviously I'm still choosing it or I wouldn't be posting here 🙂 ) but it isn't the only option, and the approach I see on these forums makes me feel a lot more lukewarm about it.
    Sincerely, constructively, and in good faith,
    -slarrr
  4. Like
    slarrr got a reaction from Madal in 4.6: How to restore custom member titles   
    After about 15 minutes of scrolling through and peeking at other topics I found it.  For anyone else looking:
    https://invisioncommunity.com/forums/topic/461760-has-member-title-been-removed/
     
    Marc,
    In my other life I am a software PM who also works with clients directly.  I say this to communicate that I 100% understand the problems of feature creep; I understand that you can't satisfy everyone all of the time.  Compromises have to be made.  And I understand how hard it can be to deal with customers who just want what they want, and don't see all the work going on under the hood, or the reasons why certain features can't co-exist.
    But there is still a line between making compromises to achieve good releases (which is necessary!) and ignoring customer feedback entirely (which is ultimately counterproductive).
    In reading threads here, a few things pop out that concern me, and make it feel (rightly or wrongly! -- but this feedback is about the impression Invision is giving off) that Invision would rather "paint the roses red" than provide good service to its existing customers:
    - the fact that issues are marked "resolved" when they are replied to, rather than when the issue has actually been resolved
    - the fact that there is a rule banning user plug-ins that replace functionality (however popular) that Invision has removed
    - the developer replies...
    At best, the developer replies are what you put here - "Thank you for your feedback."  This is a good way to respond to unreasonable customers (I guess it feels like my feedback is unreasonable!).  More frequently, they are dismissive and defensive.  Nobody ever says "I hear you guys, we're going to give this a think."  I see devs accusing users of lying or inflating situations they have encountered.  This is not a good faith customer relationship!  It seems like Invision begins with the presumption that all customer feedback is unreasonable or wrong, and you just have to make us understand why.
    Despite all the comments in the other thread explaining how much people and their members were invested in text ranks and custom titles, the existing ways to use them were removed.  Using text ranks can now only be done with manual CSS edits -- if somebody made a plug-in for it, it wouldn't even be allowed to be shared here!  Custom titles can sort of be retained using a combination of settings, but the display is now tied to other profile fields as well, and frankly, if you enable them using that method, the display is pretty ugly.  Again, manual CSS edits are required to preserve the old functionality.
    Although I appreciate that you guys at least did preserve existing data in response to the customer feedback... it's insane that feedback was required, for you not to obliterate user data.  And all of this feedback was given PRIOR to the rollout... and all the popular functionality was still removed.  I know (believe me I know!) that sometimes things are more complicated to implement than they appear, but we're literally talking about a toggle, a conditional statement, and a small patch of (existing) CSS.
    Respectfully, I think there may be room for improvement in your user testing process, and maybe your development timelines, given the data obliteration issue you narrowly avoided, and the Invision responds to paying customer feedback.  It just doesn't make any sense.  And your customers deserve better.  There are reasons we choose IPB (and obviously I'm still choosing it or I wouldn't be posting here 🙂 ) but it isn't the only option, and the approach I see on these forums makes me feel a lot more lukewarm about it.
    Sincerely, constructively, and in good faith,
    -slarrr
  5. Like
    slarrr got a reaction from Madal in 4.6: How to restore custom member titles   
    Hi,
     
    One more voice saying that the TEXT ranks feature was useful.  I understand offering an alternative, but removing a feature that many people used seems silly.  I too wish you would reconsider -- or at least offer a functional alternative.  You still track ranks; why can this information not be fed into a field and displayed?
     
    EDIT:
    For anyone else wishing to restore text ranks, I was able to do so with a quick theme edit.
     
    core > global > global > rank
     
    I replaced the entire contents with
    <div>{$rank->_title}</div>
     
    Brute force, but it works.
  6. Agree
    slarrr got a reaction from Maxxius in 4.6: How to restore custom member titles   
    After about 15 minutes of scrolling through and peeking at other topics I found it.  For anyone else looking:
    https://invisioncommunity.com/forums/topic/461760-has-member-title-been-removed/
     
    Marc,
    In my other life I am a software PM who also works with clients directly.  I say this to communicate that I 100% understand the problems of feature creep; I understand that you can't satisfy everyone all of the time.  Compromises have to be made.  And I understand how hard it can be to deal with customers who just want what they want, and don't see all the work going on under the hood, or the reasons why certain features can't co-exist.
    But there is still a line between making compromises to achieve good releases (which is necessary!) and ignoring customer feedback entirely (which is ultimately counterproductive).
    In reading threads here, a few things pop out that concern me, and make it feel (rightly or wrongly! -- but this feedback is about the impression Invision is giving off) that Invision would rather "paint the roses red" than provide good service to its existing customers:
    - the fact that issues are marked "resolved" when they are replied to, rather than when the issue has actually been resolved
    - the fact that there is a rule banning user plug-ins that replace functionality (however popular) that Invision has removed
    - the developer replies...
    At best, the developer replies are what you put here - "Thank you for your feedback."  This is a good way to respond to unreasonable customers (I guess it feels like my feedback is unreasonable!).  More frequently, they are dismissive and defensive.  Nobody ever says "I hear you guys, we're going to give this a think."  I see devs accusing users of lying or inflating situations they have encountered.  This is not a good faith customer relationship!  It seems like Invision begins with the presumption that all customer feedback is unreasonable or wrong, and you just have to make us understand why.
    Despite all the comments in the other thread explaining how much people and their members were invested in text ranks and custom titles, the existing ways to use them were removed.  Using text ranks can now only be done with manual CSS edits -- if somebody made a plug-in for it, it wouldn't even be allowed to be shared here!  Custom titles can sort of be retained using a combination of settings, but the display is now tied to other profile fields as well, and frankly, if you enable them using that method, the display is pretty ugly.  Again, manual CSS edits are required to preserve the old functionality.
    Although I appreciate that you guys at least did preserve existing data in response to the customer feedback... it's insane that feedback was required, for you not to obliterate user data.  And all of this feedback was given PRIOR to the rollout... and all the popular functionality was still removed.  I know (believe me I know!) that sometimes things are more complicated to implement than they appear, but we're literally talking about a toggle, a conditional statement, and a small patch of (existing) CSS.
    Respectfully, I think there may be room for improvement in your user testing process, and maybe your development timelines, given the data obliteration issue you narrowly avoided, and the Invision responds to paying customer feedback.  It just doesn't make any sense.  And your customers deserve better.  There are reasons we choose IPB (and obviously I'm still choosing it or I wouldn't be posting here 🙂 ) but it isn't the only option, and the approach I see on these forums makes me feel a lot more lukewarm about it.
    Sincerely, constructively, and in good faith,
    -slarrr
  7. Like
    slarrr reacted to Chris Anderson in Don't mark a topic as "Solution" when it's not yet "Solved"   
    In the post:
    This kind of forum posting doesn't merit marking as a solution as it won't be SOLVED until you roll out a bugfix in an upcoming maintenance release or via an ACP hotfix.  If someone is scanning the forums and sees that it has been solved, they might assume the problem has already been fixed in a prior release or is related to just one site.
    There should be some other way of acknowledging that an issue has been properly identified and a request to the developers has been made to create a bugfix. 
    Maybe you could mark this kind of post with a bugfix pending tag: "bugfix-4.6.7", "bugfix-4.6.x" (Just a conceptual idea to illustrate my point)
    if it might end up being fixed a little farther down the line. If it will be fixed via an APC hotfix then you could create a tag: acp-hotfix which would alert folks that it will arrive sometime before the next dot release.
    This would help manage customer expectations for those reporting the issue and others that may be impacted by the bug and search the forums to determine if it has been reported and what the resolution might be. If a customer searched for these various tags, they could readily determine which issues were fixed in a prior release or will be released via an ACP hotfix or next set of dot releases.
    This would help uncover potential problems a particular release might be experiencing and when to expect their resolution with less back and forth between members and the support team. Often times we setup a certain functionality like PayPal and assume everything is working as expected.  We might not become aware of a problem until we get reports from angry members wondering why their transactions are wonky.  The sooner we have a heads up of the potential for such an occurrence the sooner we could scramble to see if there might be work arounds we could put into place while waiting on a fix to be rolled out.
    If members here were to add an +1 to a posting if they are experiencing the same thing then it would give IPS and others a heads up that the reported problem isn't occurring on just one site.
  8. Like
    slarrr reacted to Daddy in New IP.Download changes suck.   
    Removing the ability for file authors to upload new versions while the file is pending is an awful solution to a very rare issue. This drastically changes how the application works, and will require websites like mine to completely re-invent the uploading process.
    I wished we would have been given a heads up... Or at least some mention in the change notes. How can you change something so big and not even include it in the change notes? Something has to change here. You cannot expect websites to have to force users to re-submit the file entirely just to release a new update post-approval. 
  9. Like
    slarrr reacted to Square Wheels in Expand Count Values   
    Thanks, I was afraid it would be a template edit.
    I'd prefer not to do that as I don't want to have to edit it with each update.
    Not sure why it was changed.
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