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HRN-Admin

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  1.    Stuart Silvester reacted to a post in a topic: After updating to the latest version Users are not able to validate their email
  2.    HRN-Admin reacted to a post in a topic: After updating to the latest version Users are not able to validate their email
  3. HRN-Admin
    Thank you so much, I have followed your instructions and now it all works fine,
  4. HRN-Admin
    The link in the email opens a page with the following:
  5. HRN-Admin started following Live Topics does not seem to work , After updating to the latest version Users are not able to validate their email , IPS Stats compared to Google analytics do not track the same and 1 other
  6. HRN-Admin
    we had a spate of emails from users that say there is an error with the linked page in the message. The response is "I'm having issues signing up" and looking at the members page, the last 19 registrations all show that they need to validate their address. The site is AWS hosted, so not sure if this is a new issue.
  7. HRN-Admin
    Looking at Google analytics, we see a drop off in user activity, however in the form stats, we see an increase in guest activity, especially in the last few months, which is opposite in Analytics. Is there something that Analytics may be missing, or is the reporting in the forum off? Attached are stats for the same period.
  8. HRN-Admin
    Hi Marc, All good now, the staging version of the forum updated fine. Thanks.
  9. HRN-Admin
    Thanks for the feedback. Will wait for the update about when this is resolved.
  10. HRN-Admin
    I also tried to update our forum, however after downloading the package and clicking on the "Continue" button, I get a message : There are no applications available to upgrade This is on our staging version and I tried the same on the live site and the same message appears. Any help will be appreciated.
  11. HRN-Admin
    Thanks Marc. We would rather forego the live topics, than change the friendly URL's, which is what you are suggesting.
  12. HRN-Admin
    Great, thanks. I just tried to End the event and that also showed an error that the event could not be ended. Hope you manage to find a fix. Thanks Hans
  13. HRN-Admin
    Just set one up Marc, I did DM you the URL.
  14. HRN-Admin
    Any help with this issue? We have a live podcast coming up and would really like to use our platform for our members to participate. Thanks Hans
  15. HRN-Admin
    Also, when I click on the active attendees, it shows nothing.
  16. HRN-Admin
    We do see the live topics feature, however after testing, there does not appear to be any way for users to participate. I created a test live topic and had a team member try and see/contribute, but they never saw a way to do this. All they saw was a round wheel on the page. I also tried to add them as a host and that had no effect at all. Is there anything that is preventing members seeing the live topic?. Thanks Hans
  17. HRN-Admin
    I think our plan was one of the original ones, from some 8 years back, so when the new plans were set up, our old one did not include Live Topics. Have a look at their plans https://invisioncommunity.com/buy and see if you can also save a few $$. Hans
  18. HRN-Admin
    Our plan was changed to allow for live topics, as the existing plan did not include this. The plan change even saved us some fees.
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