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Posts posted by W.W.W

    Future is Mobile

    in Feedback

    Modifying <head> in pages

    in Technical Problems

    Posted

    I created a custom page but I'm unable to add code to the pages <head> tag this seems like a pretty basic function for a custom page but can't seem to find the place to put my code in the header

     

    I'm needing to add this code only to the page I added

    <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1.0">

     

    v9Cq7Vm.png

     

     

     

    Community Discord Server

    in Feedback

    Posted

    On 8/4/2023 at 12:28 AM, Randy Calvert said:

    I understand that everyone likes instant gratification, but chat rooms are difficult for actual support.

    1. It makes it difficult for self-serviceability. All of the questions that come up all the time are better off being somewhere where users search and find answers. 

    2. Many issues are not instantly solved. It requires logging in and investigating. This could take 5 minutes or a few hours. All the while… the customer is sitting around waiting in a chat.  

    3. If multiple have issues, it’s hard to track all of the different things going on. Especially if those all require logging into the customer’s instance etc. Imagine 5 people all in a chat room wanting help each talking about their problem over the course of an hour…. that is not going to be easily followed. 

    Most organizations that do “live” support don’t do general chat rooms. Instead they do one on one private chats. 

    this is a community discord server, help will not be by the official invision team but by the community helping the community. all long-term members here know the basics at least to help new members with simple questions, also I'm sure many can help with complex issues. (if anyone needs assistance the traditional way with admincp access they can go the legacy way through the ticket system)

    Community Discord Server

    in Feedback

    Posted · Edited by RsWebClients

    5 hours ago, Marc Stridgen said:

    It's very unlikely this is something that we will do as a company. To be honest, in terms of what you have mentioned there, they tend be items that deserve considered answers, which don't lend themselves too well to a live chat type environment.

    I strongly disagree nearly every project has a Telegram or Discord server for a reason. it may come across as anti forum but not really, most forums have learnt to balance between the two, each has its pros n cons.

    Community Discord Server

    in Feedback

    Posted

    Hi, can we get a community discord server for real-time communication between the invision-universe members I believe this will boost marketplace sales & boost productivity.

     

    Also another benefit is real-time answers for new potential customers.

    Cookies & Console error

    in Technical Problems

    Posted

    12 minutes ago, Jim M said:

    Please clear your system caches in ACP -> System -> Support.

    Please also ensure there is no custom Javascript on the page.

     

    I've cleared the cache still getting a console error

    I'm loading these is there another way to do this that won't provide the console error?

    rH8zD3a.png

     

     

    Cookies & Console error

    in Technical Problems

    Posted · Edited by RsWebClients

    7 minutes ago, Marc Stridgen said:

    First think I would ask you to try here, is test this on a default unaltered theme, with all 3rd party items disabled. 

    cookies issue seems to be a theme one @shahed

     

    but console error still comes up on default theme

    Re-run Upgrade | Applications > Forums did not upgrade after all other applications did.

    in Technical Problems

    Posted

    5 minutes ago, Marc Stridgen said:

    We can move items to a ticket/email if required, but no there is no email support on the classic license. However email support and dedicated support are not one and the same.

     

    i had no other way of contacting so I contacted sales lol I don't want to post my problem publicly but since I have to I need a license reset and was wondering if you guys charge for directory changes from /blogs to the root folder or do I get a free reset for directory changes

    Crons

    in Technical Problems

    Posted

    9 hours ago, Marc Stridgen said:

    We would advise on finding a cron service that can run them at the correct interval, or not using cron (run with traffic instead). While for the most part, things may work fine, we of course have them set to run once a minute for good reason.

    i am the only one thats able to post on the website as its only for blogs so i think 5 minutes should be fine no?

    Crons

    in Technical Problems

    Posted

    hi the place im hosting my website at only allows crons at 5 minute intervals what should i do?

     

     

    i only use my forum for blogs so i always get that warning to use crons

    Nitro - Support

    in Marketplace

    Posted

    On 9/15/2019 at 7:10 AM, doc said:

    Nitro 1.1

    - Added social links & load time in header 

    - Modified a little secondary hover color

    - Modified general statistics

    - Added borders to link buttons

    - Resolved chat button height

    spacer.png

     

    Amazing theme just no boarder on the members block and in general statistics total members is bugged just shows total

    Members Shop ( Support Topic )

    in Marketplace

    Posted

    3 minutes ago, TheJackal84 said:

    In the ACP run the support tool and see what happens, that looks like there is no column in the database for the forum points, if so the support tool should say to add them, did the install go through OK?

    I did not get any errors while installing

     

    a0aDhCrNRWOujZBFkSAr8g.png

    is that the support tool you mean?

    Members Shop ( Support Topic )

    in Marketplace

    Posted

    15 minutes ago, TheJackal84 said:

    that needs to be done first ( It does say it in the download page you might of missed it, I might need to make it a bit bigger ), Once that's done it will show all the items and will be ready to sell etc

    Hello again im not sure what im doing wrong 

    im modifying points and when i press save i get this

    44l39_s2TZSl-v62O6e4_A.png

     

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