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Jim M

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Everything posted by Jim M

  1. Jim M
    While I appreciate you are getting these warnings at the same time of your upgrade, these emails do not tell us anything by themselves. We would need to know what the process was running which encountered this error to determine the exact details of the issue. The fact you mention that no tasks run at that time in the software is also pointing to something else so we either need more, detailed information and also rule out the something else. Additionally, simply because nothing has changed on the server, does not mean that anything is wrong elsewhere. The set it and forget it mentality does not apply to servers 🙂 .
  2. Jim M
    Keep in mind that Twitter login does not work with their API 2.0 yet so if you're using that, it will not work. I would advise creating a separate support topic if you have any issues with things not working correctly. This itself, shouldn't be causing issues unless it is triggered from profileUpdates task. Have you ruled out anything else running on your server, such as other cleanup tasks? Your hosting provider will be able to work with you to see what exactly is running at this time to see what it is related to.
  3. Jim M
    Would recommend posting in the support forums if you're seeing anything which is of concern. The Feedback forums are not for support. What you are both posting about are likely separate so would recommend starting your own topics.
  4. Jim M
    Sorry to hear you hit that again. I have reported this to our server guys to track down what is happening.
  5. Jim M
    Thanks! We'll take a look. Could you please email hello@communityhive.com with your issue? They will be able to provide further support for you with this.
  6. Jim M
    Why can't you reset your password? Are you not receiving the email?
  7. Jim M
    Email Support can be access for Cloud customers by going to Client Area -> Manage Purchases -> click your package -> Support. Once a ticket has been opened, communication will be through your email.
  8. Jim M
    I have moved this to a ticket so we can better assist you. Please be sure to raise these kinds of requests as a ticket in the Client Area in the future so these can stay more private.
  9. Jim M
    I have split this into its own topic. As you have a custom theme, I would advise switching to an unmodified theme and also ensuring all third party applications/plugins are disabled. Rotating the phone would not have any impact on your browser session (or at least shouldn't, this again would be a phone issue if it did). You would be logged out in that instance as well, which it doesn't sound like it is doing.
  10. Jim M
    If you supply a date or updated value passed appropriately, do you get the same response?
  11. Jim M
    Yep, as Randy mentioned, we just need those records you want to transfer with your domain and we can set those up for you at the same time.
  12. Jim M
    You can make this request in our Feedback forum, as with any request 🙂 .
  13. Jim M
    To clarify, internal links would open in the same tab/window. If you want this to behave differently, you would need to suggest this in the Feedback forum. Alternatively, if you know HTML, you could do that there as well in the WYSIWYG block by switching to source.
  14. Jim M
    I'm afraid, that is currently not something which can be done via this block. You're more than welcome to add this as a suggestion in our Feedback forum though.
  15. Jim M
    You take your life into your own hands doing so 😄 . But seriously, we do not support direct SQL queries, nor would we support any aftermath of running them so be sure to take backups 🙂 .
  16. Jim M
    I'm afraid, this is not a current feature of the software. If you want to publish a content piece in the past, it will require customization.
  17. Jim M
    Our team will assess this in the bug report mentioned 🙂 . This is all likely related to certain CSS classes.
  18. Jim M
    Do you want your community on those services? If so, you will need to allow it. If no, tell it no in the robots.txt file.
  19. Jim M
    We would need to do this for you. I have transferred this to a ticket so we can assist you. In the future, you may contact the account's team using the contact us form.
  20. Jim M
    Disable third party applications/plugins, and view on an unmodified theme.
  21. Jim M
    Has this always been configured as such? If not, this may explain what you're seeing. I'd also reach out to any third party authors of applications/plugins you have installed that deal with members or followers as outside of the quoted screenshot, the system would not delete followers.
  22. Jim M
    What does the UI say for this member? While I understand you ran the same query here, we would need to go by what the software is pulling rather than a manual query. If it is reporting the same for both. Have you recently pruned members?
  23. Jim M
    That has been removed now 🙂
  24. Jim M
    It largely varies but most are done same day, usually over in a few hours at most. My only recommendation is to follow the instructions we provide at time of migration. Most often where it takes longer or we have to delay to a different day is when our instructions are not followed.
  25. Jim M
    Glad to hear it's fixed!
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