
Everything posted by Jim M
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Password Reset and IPS Email Issues
Email provider, in this instance, would be how you have configured to send emails. As you said PHP, you would need to contact your hosting provider to see if it is configured correctly and why the server is accepting it but not sending it. I'm afraid, once we hand off the email, we have no further control over it.
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Password Reset and IPS Email Issues
Unfortunately, you will need to contact your email provider then for further information as that would indicate we are handing it off without error to your email provider.
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Password Reset and IPS Email Issues
Please check your email error log in ACP -> System -> Email Settings -> Email Error log. Likely there is an error on your email provider sending that out.
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Title underneath the Avatar picture?
Only administrators currently would be able to edit the title currently via the ACP when viewing that user's profile. If you want all users to be able to change this, you would make that change in the custom profile field: ACP -> Members -> Profiles -> Profile Fields -> expand "Retained" -> "Long custom title" -> enable "Members can edit"
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Title underneath the Avatar picture?
This is the field mentioned and you can see setting in ACP -> Members -> Profiles -> Profile Fields -> expand "Retained" -> "Long custom title" This was "imported" from the previous field mentioned in my previous post. Currently, you have this configured so members cannot edit the value.
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Title underneath the Avatar picture?
A while back, we used to allow custom titles after a user hit a certain rank. However, a few major releases back, believe 4.5, we added Achievements which took the place of this and this was then rolled into the ability to have it as a custom profile field. Regardless, the custom title, can be edited in the member's profile. If you are still having issues and would like to provide an example, we can take a look.
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Missing Add file by URL and Server Path?
You will want to disable anything like CloudFlare or other proxies between your server to see if this is related then you will want to contact your hosting provider for assistance as it looks like it is not interrupting the request correctly and there is a configuration error on your server.
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Missing Add file by URL and Server Path?
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Title underneath the Avatar picture?
If you're referring to the "Clients" in my screenshot below. That would just be the member group name. Unless you allow custom member titles, this would always be the member group name.
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Missing Add file by URL and Server Path?
Does your member group have permission to utilize these items? If so, I would suggest switching to an unmodified theme and language pack to test.
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Installation problem
Regarding this, you will want to ensure you're running Apache (still 🙂 ) and mod_rewrite is enabled. Please contact your hosting provider or server administrator if you are unsure about this.
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Latest update destroyed my forum
Please switch your table row formats to dynamic instead of compact. If you are unsure how to perform this, please contact your hosting provider for assistance.
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Unable to add Stripe payment method (Webhook Error)
Stripe should require HTTPS as well for your site to run properly.
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4.6-4.7.1: Upcoming events / user's timezone
Please be advised that we would only provide support for your live installation. Test installations are purposed for your own testing and development but as these widely vary from production installations, we only provide limited support. If you're having the same issue on your production installation, we can certainly investigate.
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server migration and now driver error
Sorry, 3.x is no longer supported. I have moved your topic to our community support forum where you can receive help from other clients.
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The log entry was triggered by a guest (Guests)
Unfortunately, I am not seeing any errors on your community since the 8th and are unrelated to what you mentioned here. Has this since been resolved?
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Installation problem
If you do not know the password and email is not setup yet, you would need to re-install or register a new account and change the group via the database. There is no way to get a password from the database as it is hashed.
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Export
That would only be for WordPress to our platform. Moving away from our platform, you would need to reach out to WordPress or a WordPress developer for assistance in performing a migration.
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Error when accessing Rank Progression
Please disable two factor authentication for our admin account so we may investigate the issue here.
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Installation problem
Unfortunately, the administrator access details to your community are still invalid.
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Cloud hosting questions
You would want to check your attachment folders. By default, this is the uploads folder. If it is not sufficient, we will work with you to upgrade to the next one. It is in both our best interest to do so 🙂 . For most communities, fulltext MySQL search is more than ample. For our higher community plans, it may be possible to run ElasticSearch, we can get you in touch with our sales team if this is something you desire. Yes, all software features stay the same. If you have any further questions, I am happy to get you in touch with someone on our sales team so that we can get a more involved discussion for your migration to Cloud 🙂 .
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Club Images/Gallery Albums
When you go to add an image to the Gallery, it will ask you if you want to create a new album (or if you have an album, place the image in an existing album). You will want to ensure that you allow your member groups to create albums as well 🙂 .
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User gets logged out when trying to submit a reply?
If on the login form, they are not choosing to be remembered and they are sitting idle for ~20+ minutes, their PHP session would expire and they would be logged out. This is how the software is designed to function. They would need to choose to be remembered on login and this would enable a cookie which when accessing your community again would automatically log them in again and create a new session.
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Leading/trailing spaces cause topic title edit to fail
I would advise upgrading as on my 4.7.1 test site, I am unable to reproduce this.
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Group Promotion or Subscription for X Amount of Time Manually?
If an expiration is set in the system, it will try to invoice the client when the purchase expires. I'm afraid, there is no way around this as this is how Commerce is designed to function. "Free Forever" will just provide them with a subscription with no expiration. However, you setting the expiration manually will still cause an invoice to be issued upon the renewal period.