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Everything posted by Marc
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Unread content - new blog comments
Thank you for letting us know 🙂
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There's something wrong with .mov files embedding
Please update this on file within your client area, along with correct ftp details.
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IPS\Db\Exception: DOUBLE value is out of range in
Before we do anything further, please rebuild the search index with those items switched off, then test again once the index is done. You can do this from system>Settings>Search using the button in the top right
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Group Promotions Not Working Since 4.6.11
Do you have an example member you believe should have been moved? I can then take a look for you
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Facebook Login app privacy policy requirements
If you go through what others have suggested above, that will indeed get you a decent privacy policy. As was mentioned by Chris, often taking a look at what others have done can be extremely helpful too
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Anyone finding the IP address as reported by Invision totally unreliable?
Please could you PM me that IP?
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Error adding paypal payment method
When looking at that table, that means that is where its hooked. You can see there is a plugin ID (21) on that table, meaning it is indeed coming from a plugin. The plugin on your system with that ID is "Subscription Privacy"
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Downloads file size calculated on fly
I have tagged our developers here, who are better placed to respond to your question.
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is the platform down?
Are you still seeing the issue there? If so, what pages are you seeing this on? As we run a cloud product, the customers request may not have been as daft as you assumed there 😉
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Fatal Error in Requests.php
I see your site is now back online. If you have any further issues, please let us know
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Google Adsense html Tag
Generally you would add adverts in the location you choose with adsense, as shown here https://invisioncommunity.com/4guides/promotion/internal-advertising-r57/
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How to setup 'Solving Topics'
If you are not seeing that, I would need to know what forum on your site so I can take a look for you
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SendGrid email limit
We provide only integration with sendgrid. We can send emails through any email provider at all. Just to clarify that point
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Admin can see all topic followers?
Do feel free to add a suggestion for that
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Downloads for Audio Files not seen on mobile devices
The software will indeed show a player on the software. That was changed some time ago. There would be no way to download unless the operating system (the mobile) has the functionality for this
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Error when split posts into a topic
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Embed Issues
On reading your ticket there, it appears the issue there is connection between your server and twitter, which is something you would need to resolve with your hosting company.
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Upgrade> We were unable to start a PHP session
You would need to contact your hosting company to resolve that issue, as its an issue with your PHP configuration, as mentioned in the message there.
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Error when split posts into a topic
which of your sites is this for? I can then take a look for you
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URL Change
I have seen your ticket and responded to that already. Please check your email as there is information you need to action in order to get that set up
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Search don't find some word
Sorry, Im not sure what you mean here by its touching only that message. You mean only that user? Do you have examples of items you believe should show in those search results?
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PHP-GD errors after updating to php 7.4 or 8.0
No problem at all, and hope you get to the bottom of the issue
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There's something wrong with .mov files embedding
No such magic unfortunately lol. Could you please update your access details on file?
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Error adding paypal payment method
Disabling the 2 items you have adding new gateways would be a good place to start there
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Facebook Login app privacy policy requirements
What Randy is saying there is correct. Its not really something we can answer.