Marc
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Everything posted by Marc
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Thank you for coming back on that 🙂
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Disabling the item that is causing the problem, or contacting the author and having them resolve that problem.
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It does indeed need to be the exact URL its licensed under in order to install, yes. This is what will have been causing the problem
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Please do not change all contents to "del". As mentioned, the intention is that people can see what the solutions were. I will lock this topic, as without the contents there is no longer any purpose unfortunately. Feel free to message me if you would like me to revert the edits and reopen the topic
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the renewal date is not shown under manage purchases
Marc replied to OptimusBain's topic in Technical Problems
The first one there, Im not sure what you mean. the 'expires' is the renewal date. So there isn't anything to add there. There should actually be "Cancel Renewals" showing there. So I Would need an example to look at. The other of course you already have a ticket in for. It may actually be worth adding the above item to that ticket -
customer view does not display the amount spent
Marc replied to OptimusBain's topic in Technical Problems
This is because that invoice was marked as manually paid, and there is actually no transaction alongside it. So the user hasnt actually spent anything with you there. -
This is certainly not the case. Developer queries can take a little longer. Someone will indeed get to you as soon as possible
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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There is no way in which you would be able to change this at present. You would need modification such as that mentioned above, in order to achieve this
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Undeclared static property error since upgrading to 4.6.10
Marc replied to at_a_glance's topic in Technical Problems
Thank you for your feedback 🙂 Glad to see it resolved the issue -
Please let us know the result of that.
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Glad to hear you managed to resolve the issue there. Really this is not intended to be used in the way you are describing. You should be using "Group formatting" rather than adding spam tags in the group name
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Ive got another ticket in there for you, as something still doesnt look right
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Do you have the name of that block so I can take a look please, Sonya?
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You would need to check with your hosting company how to upload files. As a self hosted customer, it really is something you need to know as a basic in order to successfully operate your site. In this case, you need to download a fresh set of files from your client area, then upload them via ftp to your server. The issue isnt that the files dont exist, its that the files will be out of date
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Group promotion fails when checking spammer status
Marc replied to Hexsplosions's topic in Technical Problems
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. -
I need to change the domain of my community
Marc replied to Manuel Molina's topic in General Questions
We can assist you with that. I will get a ticket started for you and we can get that sorted -
A 403 message is your server denying access somewhere. You would need to contact your hosting company to ascertain where the issue is occuring. Check for things like mod_security
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You need to ensure your email in the client area is one in which you can receive emails on. I would suggestion changing your email to one you have access to, as that could cause you issues.
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Can I just clarify, you now have it working?
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Please could you provide me the name or ID of that member?
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You would need to upgrade before we are able to assist there. You are quite a significant number of releases behind
