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Marc

Invision Community Team
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Everything posted by Marc

  1. There is no way in which to reset permissions on your server through the software. That is a server related item, you would need to ask your hosting company about
  2. Excellent. Glad to hear you got the upgrade done there
  3. I have split this into a new topic for you. You would upload these to your server, in the location your site is installed. This is something that you should know as a self hosted customer there. If you are unsure, you would need to contact your hosting company. Please could you provide more information on the incorrect cache management you are referring to? There is no information on this. This would actually indicate caching on your server (usually opcache or varnish) which is showing incorrect files. There is no way programatically for the software to know this. A 501 error is one thrown by the server rather than the software. Usually as a result of resource issues, but can be from other issues. Given it restarts correctly, that would indicate resource issues. This is a plain vanilla web site, the only plug-in is a language file - en even that update goes wrong with a 501. After which I hope it is installed correctly, but not really sure. When you say this is running on a synology NAS, this would indicate it is not being run at a hosting company as such, is this correct? Where is this being run? I can completely understand the frustration, however from the above, these unfortuanetly do point toward hosting issues. Especially if you are experiencing this on every update. We have thousands of clients update constantly without issue.
  4. Before anything else, please check this with no 3rd party items activated, and also ensure you are using the latest release of the software
  5. The redis instance is not able to be connected to by our software in this instance, which is something you would really need to contact your hosting company about
  6. This is correct. Somewhere your server is not allowing the creation of directories
  7. We would not delete support topics, however if you can point out where you believe there is sensitive information, I can certainly remove that for you EDIT:- I see what you mean there, and have removed all those with sensitive information.
  8. Glad to hear you got the issue resolved 🙂
  9. A -200 error is a generic error thrown by something called plupload, and is always an issue with server limitations. This will generally be memory_limit or upload_max_filesize on your PHP settings, but may be others. You would need to check your server error logs to find what is causing the issue there
  10. You would ned to post that up as a suggestion within our suggestions area of the community. This isnt something that is broken or settable within the platform
  11. Please try the above in the first instance, and then if you have any further issues, please let us know. (Let us know if that works too of course)
  12. If they are updated somewhere outside of the marketplace, you need to contact the author of that item.
  13. Thank you for letting us know. Ive set that as the solution 🙂
  14. Please check your google analytics code added in System>Integration>Google Analytics. You have added google ad code in there rather than your analytics code, which is what is causing the issue
  15. We wouldnt usually document items related to server items, but I will make a note to see if I can add a note there somewhere. Cloudflare is quite a common cause of many issues, which is why its shown in the admin CP
  16. the first URL mentioned, actually redirects to the new one. You need to ensure your servers are not blocking facebook requests. From the above, it seems that they are
  17. I see this has now been resolved on your ticket, and was a 3rd party plugin. 🙂
  18. I have created a ticket for you. Someone will be in contact as soon as possible.
  19. At present, your PHP memory limit is too low. It needs to be set to 128M or more.
  20. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  21. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  22. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  23. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  24. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
  25. This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
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