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Marc

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Everything posted by Marc

  1. Marc
    Very sorry to see you were having issues there. I have managed to get that completed off for you now. Could you please let me know at which point you saw that appear?
  2. Marc
    I can see its assigned to an engineer at present, however I cannot give a specific date at present. Do keep an eye on the topic however, as you will see it shown as added to a release once it has been fixed, by the changing of the topic prefix
  3. Marc
    It appears you missed an email that was sent out back in September relating to pricing increases. There was indeed a price increase since that date. We certainly realise that price increases are never something people are going to enjoy, but it’s worth remembering that the renewal prices haven’t increased since we launched that pricing model for self-hosting licenses over a decade ago. This is what you are seeing in your renewal there
  4. Marc
    It would, unless you have staff permissions to edit all profiles. That would override that. This is why I am asking if you have moderator rights there
  5. Marc
    If you use the key and member_id you could
  6. Marc
    Do you have moderator rights to edit profile information? I notice you are looking at the administrators group there
  7. Marc
    I have just responded to your ticket. Please take a look at that and respond. We can then get you sorted out
  8. Marc
    Yes, you would be going the wrong way about this. You really should use the REST API which is built for this purpose. You can see the details for the API here https://invisioncommunity.com/developers/rest-api
  9. Marc
    Yes, that is correct. The marketplace and our client area are 2 separate things entirely
  10. Marc
    I think you may have misunderstood the question there. I mean what is it you need it in RSS format for? As mentioned. You would not usually get the data in this way
  11. Marc
    The key changes if anything related to authentication changes. So password, displayname, emails. Again however, if you let us know what it is you are trying to achieve, we may be able to point you in a better direction. Getting data this way would be unusual
  12. Marc
    RSS does not have basic auth, so you cant use what you are trying to use there. You cannot access the key via the admin CP, you would key it from selecting the feed. If credentials change, then yes the key would change. So if you changed your password it would indeed change. What exactly is it you are trying to do here? You can get to most information from the REST API, and would then use a key for this purpose
  13. Marc
    No problem at all. Thank you for taking the time to let us know 🙂
  14. Marc
    If you access using a key of a person logged in, that key would remain. You would pass the member_id and key field With regard the REST API, Im not referring to getting the key. Im referring to getting the data.
  15. Marc
    You would use the key, not try to set networkcredentials as you are trying to do there. You may actually be best to use the REST API to get your data however, if its just the topics you are trying to get
  16. Marc
    We are unable to assist with custom development unfortunately. I would ask however, why it is you need to pass credentials at all? That feed appears to be public anyway. Also, why would you not use the key?
  17. Marc
    We can offer only the payment methods shown on the page unfortunately. We are unable to offer alternate methods than those shown
  18. Marc
    No problem, and hope you get a solution for what you are trying to achieve
  19. Marc
    Please check mod_security logs on your server (or maybe even securi). Its likely the request is being blocked there
  20. Marc
    You would edit your review using the edit option in the menu at the top right of your review
  21. Marc
    The reason it was originally added to commerce is there can often be required financial information which needs to be added to those emails. If you wish to see this feature elsewhere, you would need to post up as a suggestion within our suggestions area
  22. Marc
    Please could you disable all 3rd party items and test this? Its very likely this is down to 3rd party issues. If thats not the case, I would need to know which site this is for so I can take a look for you
  23. Marc
    Thank you for letting us know. Please could you open a new topic with the new issue, and we can see if we can get to the bottom of that?
  24. Marc
    Please update all access details on file, and we can then take a look for you to see what is happening there
  25. Marc
    Please try the upgrade again, and if you have issues please leave it in place so that we can take a look at the problem for you, and respond to the ticket I last responded to you on. We can then see if we can get you sorted
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