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Marc

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Everything posted by Marc

  1. Marc
    This is being dealt with on your ticket, but the issue here is that you have IP.Content installed on 3.1
  2. Marc
    If there is information you wish to share which cannot be placed in public, I can certainly create a ticket for that purpose. I'm sure you can appreciate however that there is no way at all for us to know you wish to do this, unless you let us know you wish to do this. I have created you a ticket. Please provide this private information there
  3. Marc
    No problem. Once you have done that, please PM me with the email used, and I can take a look to ensure its there
  4. Marc
    Without some way of being able to replicate it, Im not sure what a ticket would achieve here. In addition, what would be the purpose of the ticket? We have access, and you have given us the information as to where you are seeing it. But we are not seeing the issue. If you can provide a way for us to actively replicate the problem on your site, then of course we can look further.
  5. Marc
    Glad you managed to get it working there 🙂
  6. Marc
    That would indeed be the only way in which to do that. There is a guide here on promoting members if this is required https://invisioncommunity.com/4guides/members-and-groups/promoting-members-r313/
  7. Marc
    I feel you are misunderstanding my original statement there. Using that custom code within a cached and prewritten block like that is not what that block was designed for. Please note, while we provide the ability to use custom location also, we do not provide assistance with your own custom code. I understand what you are saying by we are providing that possibility, however we also provide the ability to add plugins and applications, the ability to update themes, and the ability to translate. All of which we would not provide support with if those customisations break the site
  8. Marc
    Yes. It has to be set to that in order to function correctly.
  9. Marc
    I will need to get this looked at further by our developers, so have created a ticket for you. Someone will be in contact as soon as possible.
  10. Marc
    Not on the starter pack, no. As per the description and limitations of that package, custom items are not allowed on the starter pack
  11. Marc
    We would advise all tables are running on INNODB, yes Could I ask here, are you referring to converting 3.1.4 invision? I ask because this being the case, the issue on your other ticket would likely be that you have had ip.content installed
  12. Marc
    Before we continue, have you just upgraded to 4.6?
  13. Marc
    You shouldnt have ant /applications/cms folder at all. Have you got a folder of that name? I notice you have submitted a ticket. Please respond to that ticket and we can take a closer look at this
  14. Marc
    Glad to hear it 🙂
  15. Marc
    Please provide a link to the item in question, then we can take a look for you
  16. Marc
    Please go to your admin cp, go to support, and select "clear cache". It looks like it might be a cache issue, as I noticed you are missing other javascript elements on the page too
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    Do you know how to check if there is anything showing in console at the time? Have you checked your server error logs also?
  19. Marc
    I am referring to the invision database there. Please check those are INNODB
  20. Marc
    When you visit your client area and select your license, if you click on support it says there if you have a non-technical accounts query, you can use the contact form. That said, I am not seeing any tickets under the email associated with your license since last year. Have you perhaps submitted under another email? If so, could you please PM me that email so I can take a look to see what happened there? That said, if you are having problems with contact at any point, you can always post up here to state you are trying to get in contact on an accounts question and cannot. We can then create a ticket on your behalf.
  21. Marc
    Sorry, Im not sure what you are asking there. However I believe it may be this you are looking for Take a look at the "control when ads show" section
  22. Marc
    I would suggest first of all ensuring all your tables are INNODB, rather than MyISAM.
  23. Marc
    What table type is that table using? Are you using all INNODB tables?
  24. Marc
    The support tools are those under support in the admin CP. You cannot run any of these items via rest or cli. There are 2 things which will rebuild items. Clearing cache in the support area, or disabling and reenabling an application
  25. Marc
    No, the only way to do that would be to click clear cache in the admin CP
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