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Marc

Invision Community Team
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Everything posted by Marc

  1. Sorry, I actually misunderstood there. What I thought you meant is you had custom friendly URLs. If you have those, you should revert these first of all, as its likely causing the problem
  2. You would need to contact apple to see why that is happening in this case, unfortunately. As the issue there is with the email, rather than the software
  3. Marc replied to CHJ's post in a topic in Technical Problems
    There is no way in which to delete them, however if you have it enabled and its not deleted them, that would be an issue. Unless of course you mean you just set that? If so, you would need to wait 24 hours, as it only runs once a day
  4. You would need to work with whoever set up your custom friendly URLs for you. Its likely one of them simply conflicts with the new URLs for events
  5. No problem at all. Sorry there wasnt really any simple solution for you on this occasion
  6. Marc replied to Immersionrp's post in a topic in Technical Problems
    We can look into that for you. Before we do, please could you confirm you are now able to get into the marketplace?
  7. The child template would work the same as the parent template. If you have a modified template, that template will not be updated in any way
  8. I have created a ticket for you on this, and someone will be in contact
  9. No problem at all 🙂
  10. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. It actually looks like an issue with your outgoing mail. Are you using apple mail for outgoing emails?
  12. ^ movie so bad, they made it twice LOL Please do let us know if you see any issues
  13. We have just made a change for you to speed that up somewhat. Let us know if this doesnt help of course
  14. This will indeed be why you have the issues there. Guests cannot use donations in the latest releases
  15. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Could I just check you arent on incognito or have anything that would block your location on the browser? The translation issue we have a bug report for. Thank you for that 🙂
  17. Thank, you. I have created a ticket on your behalf, and someone will be in contact as soon as possible
  18. Marc replied to mixos's post in a topic in Technical Problems
    Please continue on the topic you opened there. I can then take a look for you
  19. Please check the details there, as they are not allowing access unfortunately
  20. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Its impossible to really say without more information. Did you ask what the link is they were on when they were ask for that information? This will help you determine at least if it is on your site or not
  22. Ah, of course. I assumed the op was looking to redirect to where it now is.
  23. Please could you provide me with information on what core files are showing to be incompatible, as that's not showing in your screenshot. There is only a 3rd party item showing there named "Club Enhancements"
  24. Glad you found the cause of the issue there.