Issue has been resolved.
On a side note, where is the old ticket system to get some real dedicated support at IPB? I don't often require support but felt like there weren't any options except for a forum post? Is that really the new support system here at IPB? Didn't see any options for support ticket and my account says "My Plan does not include Email Support" now. I use to pay for priority support but this apparently is not an option anymore? This was by far the best benefit of IPB, awesome support system but where has that gone now? Not in the budget anymore? This site is my lively hood and this last experience has me thinking twice now; please bring back the real support system! Paid and 1-hour response times - it was AMAZING and the best thing about IPB hands down. This is a recommendation to the IPB company and not a knock on Marc, who is and always has been nothing short of AWESOME!