Lindy

Made a few web server changes and corrected a hangup with the database - how does it seem now?

I'll investigate further....

We will keep the skin updated just as we do the default skin, yes. :)

To be honest, there are no immediate plans to resume development of Nexus. We are of course using it internally and developing it for our own needs, however, since the beginning of its inception, the market has changed dramatically and we don't feel it fits the niche that it once did. What's more likely is, we will continue it's strong points via separate components such as the community content system, which will evolve a great deal over time.

That's not to say that Nexus may not be revived at some point, there's just no immediate plans to do so. We have other development plans which we think you will find equally beneficial and exciting. :)

There was a time when we had a "ticket priority" field that allowed the customer to assign a "High", "Medium" or "Low" -- would you believe that most customers selected "High?" :lol: Using your example, you would likely select "High" as well and if I were you, I too would consider the inability to register a high priority. Then again, the next 10 people who have database errors or are completely offline will also select "high." There's no fair way to prioritize as everyone's issue is critical to them at the time, understandably so. We've also tried having staff prioritize, but unfortunately, it takes longer to go through the tickets and prioritize than it does to just answer them.

We typically have these topics crop up after a major release and it's understandable. In spite of increased staffing and resources, we are a little slower than usual just as any company is during the weeks following a major release. Although we state up to 48 hours, anyone who has been a customer for a while can tell you that responses can be as quick as a couple of minutes. We pride ourselves on providing prompt service and once the rush is over, things should return to normal. In the meantime, we thank you for your patience. :)

Of course, if you have any other suggestions as to how we can fairly and accurately prioritize support requests, I'm all ears. Unfortunately, we've had limited success in the past.


Edit: I just noticed you mentioned prioritizing your own tickets. We can check into the feasibility of this.

The above question was ignored, does that include guests and bots?

Technically, yes, any type of session is counted. It is, however, worth reiterating that it is a soft limit, meaning, your board will not be impacted nor will you be charged for overages. As mentioned, if you regularly have 20 sessions with a 10 session package, you may be asked to upgrade; but we will not be actively enforcing hard limits.

Correct, it used to include a license, but to distinguish between community hosting and straight website hosting, we've decided to no longer include IP.Board with website hosting and instead lower the prices and raise the limits to offer more value.

Thank you for the kind words. :)

Extremely too small. When I first saw it I thought that was a mistake and the meant 10 hundred or thousand. It just force everyone to buy a self hosted license... Its like Gyms. They offer you 3 months with 90 euro, 6 months with 100 euro and one year with 120 euro and of course you pay for the subscription with the 120 euros and you feeling like you have done the best deal in your life.

I'm curious if we've made it clear that "10 users" means you may have 10 concurrent users online, actively using your forum at any given time. If this is not clear, we would love to know to avoid further confusion. For a starter forum, 10 users all online at once is relatively good, based on what we've seen on old packages. I do agree, 10 seems low, but it's really not for a $9.95 package.

As always, we're open to feedback. :)

We're working on the order pages....

I like instant gratification - the forums are moved. How does it seem now?

Note: As this is a fresh server, we may need to make a few tweaks here or there. You should, however, notice an obvious and immediate improvement.

I hope to get the forums migrated this weekend. They're currently housed on our corporate VPS server which is under network stress due to all of the spidering, downloads, etc. It will hopefully be in its new home by Monday. :)

Not sure but can a name be registered more then once? As a trademark? I know invisionpower is TM but i saw plenty of sites like:

invisionpower.co.il

invisionpower.ir

invisionpower.fr

and others. Is that legal?

This is technically infringement and thus not allowed. We will be contacting site owners who have chosen to use "invisionpower" in their name and working with them to comply with US trademark law, while still showing support for our product - which we truly appreciate.

It's coming! :)