Marafa

Hi,

This was the server team's reply :

Dear Client,
we have disabled the cache for the required domain

but today I noticed again lack of counter updates, but will wait for a while as you said earlier it is a scheduled task. can I increase the frequency of running this task?

the answer was that they just cleared the server cash

now every thing seems fine, thanks

should i ask them to do that periodically?

i do clear cash from ACP after each upgrade or batch

Still waiting for the server support team's reply, The ticket status is still a work in progress, but now suddenly counters are working, not sure what happened

will add the update once done

Hi,

I do empty the cash from ACP after each upgrade, and I run most upgrades/patches once issued

here is a topic as an example that has replies and 0 reads

https://www.officena.net/ib/topic/123279-مشكلة-فى-لوب-تجميع-نصوص-وعرضها-فى-تقرير/

you can see the same case for many other topics in the main forum page

https://www.officena.net/ib/forum/89-قسم-الأكسيس-access/

Will also check with server support regarding server cash

For example, a topic that was added by someone else and i opened myself many times, still shows 0 views

No i use fie system

6 minutes ago, DawPi said:

run task called viewupdates

i did run the task, but still not updated

6 minutes ago, DawPi said:

ou mean that number displaying in the widget?

yes , and i did clear the cash few minutes back , but still no update

Hi

Most counters are  working

for example

• number of topic reads is not increasing after a new read
• Total number of members not updated after new registration

Hi

Are there any guidelines for the best use of the search in the forum

for example how to use wildcards or except or and/or if that is possible

Hi

I did not do anything, as I do not know what needs to be done and how

Hi,

I received this notice from google analytics

To enable data collection, you need to add your new Google Analytics tag (gtag.js) to the header of every page of your site

Where to add this tag ?

I got it, thanks

i believe the message should be updated as it is confusing

For some reason i don't have this please see the attached pic

i recently made an upgrade, but if it covers this batch, i shouldn't see the alert

I see this alert in ACP, but there is no box to apply the batch in that location

AdminCP > System > Get Support 

Known Issues
Important Cookie Consent / PII Patch
We have released a patch with important updates for your community. Please go to AdminCP > System > Support to apply the patch from the top left box.

Hi,

is restoring the posts of a specific member only from  backup possible ?

I would  recommend to allow the admin to undo such mass deletion for a grace period.

The feature is useful for real spammers, but sometimes mistakes happens

Hi,

Today one of the moderators flagged a member as spammer by mistake

all that member's posts where deleted based on the current setting

any possible way to recover his posts ?

His attachments are still reachable Listed in  ACP , but not reachable, and his page shows zero posts

Thanks

i updated all access information

please let me know if there are any issues

Hi,

Please check links in the moderation history for this topic for example

https://www.officena.net/ib/topic/114671-تحديث-برنامج-تم-انشاؤه-بالاكسيس/

The link to topic at the end of each recorded moderation action does not help, as the only way to reach this menu is from the topic itself, while related moderated post link only appears in the link added to ((a comment)) . i believe it is useful to have both links linked to the edited (moderated) post. 

i assume this was the case before few updates

Hi,

Moderation history links leads to main topics and not to the specific post

Answered in another post , thanks

thank

But i couldn't find that option   ( Can manage alerts) to enable it for now

couldn't find that option (Can manage Alerts?) to enable it for now

After last update moderators cannot lock topics

while they can unlock locked topics

as an admin i could lock topics , and new message appears to notify the author

while this alert shows to moderators without the option to enable notification , and their action to lock a topic is not processed

i updated the Prune email error logs to only 2 days

and run the prune task successfully

still showing the same message in ACP

The Prune Setting is 30 Days

The Task was run siicceffuly , 

Still the ACP shows that the file size if 13.5 GB

The log table core_mail_error_logs within the database is 13.33 GB in size. You may wish to adjust the pruning options for these logs to keep the log table smaller in size.