Validation Link Incorrect

[IT_Worxx]

Hi All,

We use Sendgrid as our email output but we're having an issue with getting the validation link to go to the right place. 

We get the below error when people click to validate. This isn't even the correct web address when it should be https://snowguns.com/xxxxx/validate.php or whatever it needs to be. 

Any idea how to resolve? Thank you.

This site can’t be reached

Check if there is a typo in url7405.avrintech.net.

 

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

 

[Marc]

You need to switch off link tracking, as its altering the URLs

[IT_Worxx]

11 hours ago, Marc said:

You need to switch off link tracking, as its altering the URLs

Could you please advise where in IVPB to do this in the ACP?

Not finding it, maybe i am blind... 

[Jim M]

8 minutes ago, IT_Worxx said:

Could you please advise where in IVPB to do this in the ACP?

Not finding it, maybe i am blind... 

You would do this in SendGrid. If you need assistance with their platform, please contact SendGrid.

[IT_Worxx]

9 minutes ago, Jim M said:

You would do this in SendGrid. If you need assistance with their platform, please contact SendGrid.

Will give it a shot. Is there any other way that the link could be altered? Anything in PHP or Email Templates? I am just trying to cover all bases.

[Jim M]

2 minutes ago, IT_Worxx said:

Will give it a shot. Is there any other way that the link could be altered? Anything in PHP or Email Templates? I am just trying to cover all bases.

Likely that is coming from SendGrid. However, if additionally, you have any modified email templates in ACP -> Customization -> Emails. You will want to revert those as well to save yourself any headache.

[IT_Worxx]

4 minutes ago, Jim M said:

Likely that is coming from SendGrid. However, if additionally, you have any modified email templates in ACP -> Customization -> Emails. You will want to revert those as well to save yourself any headache.

Hey Jim,

Thank you for taking the time to respond. We have just went over everything in SendGrid - - Turns out that Link Branding was enabled which is why it was re-writing the links. We disabled that and everything is a go. Thank you for your help!

[Marc]

Glad to hear you have everything sorted 🙂